Customer Service II - Bilingual jobs in United States
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Abbott · 1 day ago

Customer Service II - Bilingual

positionLake Bluff, IL
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Abbott is a global healthcare leader that helps people live more fully at all stages of life. They are seeking a Customer Service II - Bilingual to support internal Abbott employees with inquiries related to the Workday system and provide assistance in both English and Spanish.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Contact center role supporting internal Abbott employees
Assistance with Workday system, policy questions, and data changes
Handle emails, chats, web forms, phone calls, and Teams appointments
Provide support for Spanish-speaking employees, especially from Puerto Rico
Use ticketing system (ServiceNow) and Workday for updates

Qualification

Customer service experienceBilingual in SpanishWorkday experienceServiceNow experienceTyping skillsTechnology skillsHR background

Required

Bilingual in Spanish
Customer service experience
Strong typing and technology skills

Preferred

Experience with Workday system
Experience with ServiceNow ticketing system
HR background or degree in HR
Degree preferred but not required
Open to candidates with customer service or HR background

Benefits

Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High-Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)

Company

Abbott

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Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
dateFounded in 1888
location
Illinois City, Illinois, USA
people-size10001+ employees
web-link
https://www.abbott.com

Funding

Current Stage
Public Company
Total Funding
$6.79M
2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO

Leadership Team

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Robert Ford
President & Chief Executive Officer
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Mike Peterson
Senior Vice President
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Recent News

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Company data provided by crunchbase