XTIUM · 19 hours ago
Client Onsite Engineer
Valhalla, NY
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrXTIUM is a company focused on building careers and empowering individuals to achieve their best. The Client Onsite Engineer will provide first-level support to clients' Headquarters and other associated offices, handling incident tickets and light project work as needed.
Cloud ComputingCloud Data ServicesCloud SecurityCustomer ServiceVoIPWeb Hosting
Responsibilities
Providing first-level support to client's Headquarters and other doctors’ offices that are in the client's family
Daily tasks and locations of work will be determined by incident Tickets in Service Now and light project work as needed
Qualification
Required
Proficiency in common desktop operating systems, especially Windows and macOS, including installation, configuration, Microsoft Active Directory, and basic troubleshooting
Familiarity with computer components (CPU, RAM, hard drives) and peripheral devices (printers, scanners). This includes the ability to perform basic hardware diagnostics, repairs, and installations
Understanding basic networking concepts (LAN, WAN, Wi-Fi, IP addressing, DNS, DHCP) and the ability to troubleshoot simple connectivity issues using tools like ping or ipconfig
Hands-on experience with common productivity suites (like Microsoft Office/Office 365), email clients, web browsers, and antivirus software. This also includes installing, updating, and resolving application errors
A systematic approach to problem-solving, including gathering information, isolating the cause, applying fixes, and documenting the steps taken
Experience using help desk ticketing systems (e.g., ServiceNow)
Knowledge of best practices such as safe browsing, strong passwords, and the function of antivirus software and firewalls
A customer-oriented attitude with the goal of ensuring user satisfaction, even when users are frustrated or non-technical
The ability to explain technical issues in simple, non-technical terms (translating 'tech jargon to human') to diverse users, along with excellent written and oral communication skills for documentation and interaction
The ability to analyze symptoms, identify root causes, and logically work through steps to find effective solutions
Remaining calm, professional, and patient when dealing with stressed or angry users to create a positive support experience
Meticulousness in following procedures and double-checking work to avoid oversights that could lead to bigger problems
Efficiency in managing a high volume of requests and prioritizing urgent issues to meet service level agreements (SLAs)
A willingness to learn new technologies and adapt to the rapidly changing IT environment
The ability to work effectively with colleagues and higher-tier support teams, knowing when to escalate issues appropriately
MUST have his/own vehicle and be able to travel
Benefits
Med/Dental/FSA/401(k)/Flexible Paid Time Off
Company
XTIUM
XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience.
Founded in 2006
501-1000 employees
H1B Sponsorship
XTIUM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$55.35MKey Investors
CapitalSource
2024-10-31Acquired
2014-05-12Debt Financing· $27.5M
2010-09-14Series Unknown· $8.7M
Leadership Team
Yehuda Reuven
VP, R&D Contact Center Solutions
Recent News
2025-03-19
citybiz
2025-02-12
Company data provided by crunchbase