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Medical Service Company · 1 week ago

ECommerce Marketing Operations Specialist

Cleveland, OH

Full-time

Hybrid

Entry Level

$20/hr - $24/hr

1+ years exp

Medical Service Company (MSC) is dedicated to enhancing patient comfort and quality of life with over 75 years of experience. They are seeking an ECommerce Marketing Operations Specialist to support E-Commerce and Marketing Operations initiatives, ensuring customer service and order fulfillment while managing marketing requests and projects.

Health CareMedical

Responsibilities

Order fulfillment: Ensures customer orders are placed with various vendors and order status is updated as products are shipped, as needed

Supports the Lead E-commerce Specialist by fulfilling items that are only inventoried in Cleveland. Works with the MSC warehouse staff to fulfill these items

Catalog Management

Add, remove, and maintain products in online catalog

Add, review, and modify product descriptions to ensure effective descriptions and unique content, including features and benefits

Ensure proper pictures are displayed and manufacturer hyperlinks are current

Customer Service support: Ensures phone coverage with the other members of the e-commerce team, checks voice mail, and returns customer calls to support order management, returns and questions about orders and products

Reporting support: Pulls new customer and inventory reports working with the other e-commerce team members to ensure reporting is accurate and timely

Request fulfillment: Logs into the MSC ordering portal (Vorex) to check requests

Routes marketing requests to Marketing Director through the MSC ordering portal

Coordinates printing and shipping of approved marketing collateral for sales and other areas of organization to the printer vendor (that is not available on the POD site)

Event asset fulfillment: Assist in shipping event materials and maintaining log to ensure timely delivery and return of show items including tabletop accessories, pop up signage and giveaways

MSC employee and customer project fulfillment: Internal and external marketing communications initiatives for MSC employees, JSM attendees/speakers and other fulfillment requests

Works with Marketing Director and VP of Sales, Marketing & Ecommerce to execute project fulfillment requests

Works with the MSC warehouse staff to execute project fulfillment requests

Serves as the MSC internal contact for envelopes and other items not on the POD portal

Other Responsibilities Assigned

Qualification

E-Commerce OperationsCustomer ServiceDigital MarketingMicrosoft ExcelSocial Media KnowledgeMultitaskingEnthusiasticAttention to DetailFast-Paced Environment