Access Sciences ยท 3 days ago
Operational Excellence (OE) Program Manager
Houston,TX,US
Full-time
Hybrid
Senior Level
7+ years expAccess Sciences Corporation is an employee-owned, mid-sized professional services firm specializing in information management, technology consulting, and managed services. The Operational Excellence (OE) Program Manager will drive efficiency and productivity through continuous improvement initiatives, evaluate processes for inefficiencies, and lead organizational change management efforts.
ConsultingCRMInformation TechnologyLegal
Responsibilities
Evaluate existing processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement
Streamline processes and align business operations with strategic goals, working across departments to foster a culture of performance and value delivery for internal and external customers
Balance strategic thinking with day-to-day operational execution; understanding the big picture, interdependencies, and change impacts across all functional teams
Conduct company-wide training for internal strategic initiatives, leading employees to foster a culture of continuous improvement
Provide organizational change management support to enable the adoption of cultural shifts and adapting to new business models
Conduct quality assurance reviews and internal audits; verification and validation of adherence to company operating management system requirements
Acts as a liaison with senior management, when needed, to provide program initiative status updates and risk escalation
Plans and manages multiple internal strategic initiatives from initiation to completion (ranging from small to enterprise-wide) and prioritizes in an organized and efficient manner
Demonstrates the ability to develop, document, and roll out scalable processes and corporate governance structures
Evaluates current processes, conducts process-redesign workshops, identifies areas for improvement, and develops documentation from the ground up
Develops training materials from the ground up and is comfortable facilitating training in all-employee open forums
Provides oversight for the PM Community of Practice (CoP), guiding a team of Project Managers
Oversees project portfolio performance and project controls reporting; forecasting, budgets to actuals, timelines, resource management, risk management, tracking metrics (KPIs), and client satisfaction
Conducts business requirements gathering, analyzing, and documenting recommended fit-for-purpose business solutions, acting as a key link between business stakeholders, SMEs, and technical teams
Develops and writes policies, end-to-end business processes, procedures, guidelines, standard operating procedures, and training manuals
Leads and manages the company-wide document and records management initiative
Manages the annual document and records lifecycle review process and version control for corporate governance documents
Understands requirements around the control of documents and records management
Qualification
Required
Business Management degree, or equivalent
Fluent with Microsoft 365 Suite and Microsoft Visio
5+ years with process improvement
7+ years in program and/or project management
Executing against PMO project lifecycle methodologies (fit-for-purpose, waterfall, and/or agile)
Operating Management Systems
ISO 9001
Supervisory or lead experience
Excellent written communication skills
Excellent oral communications and presentation skills
Excellent organization and stakeholder management skills
Ability to work independently
Comfortable working cross-functionally and influencing with and without authority
Takes the initiative to learn and apply new skills and tools
Ability to reprioritize, as necessary, while continuing to meet deadlines
Critical and analytical thinking skills
A problem solver and able to clearly articulate fit-for-purpose recommendations
Exhibit calmness and empathy when resolving client or personnel issues
Can manage other duties as assigned
Flexible and willing to work after hours and across time zones, as needed
Must have reliable transportation
Travel as needed
Resides within 60 miles of the Houston office
Hybrid work schedule, pending client requirements
Preferred
Smartsheet
Unanet is a plus
Six Sigma Green Belt (or higher)
PMP certification (or equivalent)
PROSCI (or equivalent)
Company
Access Sciences
Access Sciences is an information technology company specializing in information management, technology consulting, and managed services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Erickson
Chief Executive Officer
Star Stefka-Borg
Chief Financial Officer
Company data provided by crunchbase