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Freeman Company · 2 days ago

Customer Experience Insights Analyst

Atlanta, GA

Full-time

Hybrid

Mid Level

3+ years exp

Freeman Company is a global leader in events, dedicated to redefining live experiences through data-driven insights. The Customer Experience Insights Analyst will provide analytical support and actionable insights by developing dashboards and analyzing various business data to inform decision-making across the organization.

Event ManagementEvents

H1B Sponsor Likely

Responsibilities

Trusted data interpreter, data modeler and creator of data visualizations

Transform data and visualizations into meaningful insights which can be used to assist in decision making

Identify trends, patterns, and opportunities for improvement across business functions

Conduct deep dives into data to uncover root causes of business challenges and recommend solutions

Share results and insights professionally, independently and in a timely manner

Works with business leaders and stakeholders to understand data and analysis needs and develop technical requirements

Collaborates with business units to understand key metrics, pain points, and goals translating them into scalable BI solutions

Design, build, and maintain interactive dashboards and automated reports using Power BI and other tools

Transform complex data sets into clear, actionable visualizations for stakeholders

Ensure reporting solutions are reliable, accurate, and tailored to business needs

Develop and manage data pipelines to support reporting and analytics, ensuring data is collected, cleansed, and integrated from multiple sources

Collaborate with IT and data engineering teams to maintain data flow, connectivity, and backend support for analytics infrastructure

Review survey questions annually and revise as needed

Review dimensional data including line of business definitions, regional assignments, HR hierarchy, etc., for relevancy and support data mapping to enable contiguous reporting on trends

Design, build and maintain data pipelines to support existing and/or new dashboards and reporting using Microsoft tools, Power Automate, Power BI, and SharePoint in accordance with Freeman IT business processes for access

Work closely with business leaders and stakeholders to understand data requirements and deliver insights that support strategic objectives

Present findings and recommendations in a clear, concise manner to both technical and non-technical audiences

Support data governance, best practices, and internal adoption of analytics tools across departments

Review and improve data collection methods, survey designs, and reporting processes to align with evolving business needs

Recommend enhancements to analytics workflows, automation opportunities, and data quality standards

Maintain accurate project lists and provide transparent reporting to leadership on progress, productivity, and blockers

Independently prioritize tasks and manage multiple projects simultaneously to meet deadlines

Stay informed of relevant research, analysis, and best practices in analytics and data visualization

Represent the Customer Data & Insights team in cross-functional forums and collaborate with other analytics teams

Perform other duties as assigned to support the organization’s analytics goals

Qualification

Power BIData visualizationData analysisSQLPythonCRM systemsSurvey platformsData managementStatistical designProject managementCommunication skills

Required

Bachelor's degree in a relevant field (Business, Marketing, Statistics, Data Science, Computer Science)

3–5 years of experience in analytics, research, or insights roles

Hands-on experience with large datasets, data visualization tools (Power BI, Tableau), and statistical or experimental design

Familiarity with CRM systems (Salesforce), survey platforms (Qualtrics, InMoment), and data architecture / modeling