Bosch Home Comfort USA · 2 days ago
Bilingual Customer Service Rep (French-English)
Itasca, IL
Full-time
Onsite
New Grad, Entry LevelBosch Home Comfort USA is committed to delivering the best emergency roadside assistance experience for customers. The Bilingual Customer Service Representative is responsible for coordinating emergency assistance services while providing excellent customer service in a call center environment.
IndustrialManufacturing
No H1B
Responsibilities
Answer inbound calls; and provide solutions to customers and clients
Document actions by completing forms, reports, logs, and records
Maintain a high morale within team
Obtain situational information by ascertaining the nature of the problem, implement correct course of action
Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions
Qualification
Required
High school diploma or equivalent
Excellent verbal and written communication skills in both French and English
Punctuality, organizational skills, and ability to prioritize and multi-task
Work well under pressure and stressful situations; exhibit emotional control
Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy
Work comfortably on a computer with accurate typing skills of 40 wpm
Attention to detail and accuracy
Professionalism in dealing with both internal and external contacts required
Strong team player with ability to interact with all levels of staff in the company
Self-starter; takes ownership of his/her work product
Prolonged periods of sitting at a desk and working on a computer
Applicants must be 18 years or older
Preferred
Prior dispatching experience is a plus
Benefits
Generous 401k match
Onsite gym
Massage chairs
Company
Bosch Home Comfort USA
Bosch Home Comfort is a leading source of high-quality heating, cooling and hot water systems.
Founded in 1886
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ashley Jones
HR Partner
Cathy. Sue
Personnel Director and Partner, Bosch Group Branch
Recent News
2025-09-23
2024-11-27
Company data provided by crunchbase