The Pasha Group · 2 days ago
Customer Service Coordinator
Irving, Texas
Full-time
Onsite
Entry, Mid Level
$19/hr - $20/hr
2+ years expThe Pasha Group is a company focused on transportation and logistics services. They are seeking a Customer Service Coordinator to drive customer satisfaction through effective management of customer requests and proactive communication.
AutomotiveLogisticsService IndustryTransportation
Responsibilities
Maintain department KPIs and customer satisfaction ratings as defined by the department
Answer incoming customer phone calls and take appropriate action for each call
Communicate and monitor incoming customer emails to ensure timely communication; escalate internal and external concerns for expedited resolution; ensure customer satisfaction at all times
Manage exceptions and review database for errors. Research and resolve exceptions and respond to escalation of service requests
Assist with coordinating dispatch activities for moves including driver instructions, confirmation of delivery, and follow up with customers
Proactively communicate with customers, to include new customer onboarding and new order follow-up. Proactively collaborate with Sales to ensure customer needs are understood and appropriately addressed
Provide input to leadership and management teams on departmental initiatives and process improvement projects
Maintain accurate, timely, and thorough records in proprietary database
Perform routine data entry including but not limited to: entering new orders and shipment information into computerized tracking systems; tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers; and updating information in various systems
Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required
Scan and separate documents in Document Management System
Update schedule, logs, and tasks daily
Other duties as assigned
Qualification
Required
High school diploma or equivalent (HSED)
2 + years of related customer services experience with an emphasis on the importing and exporting of goods
Demonstrated proficiency with Microsoft Office products at the following levels: Excel, Word, Outlook: Basic level of skill
Experience with ten key by touch and typing speed of 35 WPM
Ability to communicate clearly with excellent verbal, written, and listening skills
Ability to work as an individual contributor and as a valued participant in a team based environment
Demonstrated ability to maintain confidentiality with tact and discretion
Excellent customer service skills with the ability to develop effective professional relationships
Strong attention to detail with a high degree of accuracy with data entry
Must be fully vaccinated against COVID-19, except as prohibited by law
Preferred
Associate degree or related college coursework
Domestic and/or international transportation and logistics experience
Company
The Pasha Group
The Pasha Group is a transportation and logistics company that provides automotive, relocation, and maritime services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$80MKey Investors
Morgan Stanley Investment Management
2024-04-01Debt Financing
2018-04-03Series Unknown· $45M
2016-06-30Series Unknown· $35M
Leadership Team
LISA GALVIN
BILLING/FINANCE/ACCOUNTING/COST ACCOUNTING
Steve Partridge
Chief Officer
Recent News
2024-05-05
Company data provided by crunchbase