Distribution International · 1 week ago
Customer Service Rep
Portland, OR
Full-time
Onsite
Entry Level
$25/hr - $25/hr
1+ years expDistribution International is an industry leader in energy-efficient insulation and building material products. They are seeking a Customer Service Representative to provide exemplary customer service, manage customer relationships, and assist with inside sales and warehouse operations.
AutomotiveConsumer ElectronicsLogisticsManufacturingReal Estate
Responsibilities
Interact with customers to establish ongoing value-added relationships (over the phone, via email/fax or walk in)
Receive and process sales calls, quote requests, and product orders through delivery
Take ownership of customer relationships and upsell products
Quote, follow-up, and track lost sales reports, and expedite all customer inquiries and orders
Coordinate with outside sales, purchasing, billing, management, and warehouse on any customer issue or orders
Maintain knowledge of physical inventory, availability, and pricing
Coordinate delivery to customers by arranging trucking routes to meet customer expectations
Manage negotiations of customer quotes and proposals
Contact customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts then reports collection status to Accounts Receivable group and management
Occasionally attend client sites with sales representatives
Support customers with company return goods policy
Arrange direct and/or hot shot deliveries to correct customer problems
Process credit card transactions
Assist in physical inventory with other branch personnel
Help with some warehouse duties such as operation of forklift, picking, and packaging orders
Participate in special projects as requested by management
Any other duty, task, or responsibilities as assigned
Qualification
Required
Minimum of 18 years of age
If operating a Company Vehicle, a valid driver's license will be required
1-2 years of business-to-business sales experience
Experience with full MS Office Suite
Strong communication, organization, multi-tasking, and time management skills
Problem solving and consultative skills required
Ability to work in a fast-paced team sales environment with minimal supervision
Able to lift 50 lbs. unassisted to load and unload various products
Climb, stoop, kneel, crawl, and stand to perform daily work and ladder climbing, as needed
Preferred
Some College – Associates Degree preferred
Benefits
Competitive Compensation
Medical, Dental and Vision
Strive Wellness Program
401(k) Matching
Paid Holiday and Paid Time Off (PTO) for all positions
AssuredExcellence®: minimal to no cost medical care and prescription drugs
Flexible Spending Accounts (FSA): Healthcare and Dependent care
Health Spending Account (HSA): with employer contribution
Life & Disability Insurance
Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
Employee Referral Bonus
Paid Military Leave
Tuition Reimbursement
Length of Service Award
Company
Distribution International
Distribution International is a distributor of thermal and acoustical insulation and related supplies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-09-08Acquired
2013-08-02Debt Financing
2010-01-01Private Equity
Leadership Team
Tracey Gregory
CFO, Metal Building Division
Recent News
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