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Four Seasons Hotels and Resorts · 1 day ago

Guest Experience Coordinator

Fort Lauderdale, FL

Full-time

Onsite

Entry Level

1+ years exp

Four Seasons Hotels and Resorts is a luxury hospitality company dedicated to providing exceptional guest experiences. The Guest Experience Coordinator will proactively seek opportunities to enhance guest satisfaction, ensuring personalized service for VIP guests before, during, and after their stays.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Coordinate correspondence with guests pre-and post-stay. Coordinate pre‑arrival outreach for VIPs and special segments (e.g., couples floor), confirming preferences, arrival times, and special occasions; update profiles in Opera PMS

Prepare and deliver personalized amenities as needed; conduct/assist with pre‑arrival room inspections to ensure standards and personalization are met

Support curbside check‑in logistics by liaising with Front Drive, Valet, Bell/Door, and Front Office to execute seamless arrivals

Monitor and action guest feedback; log “glitches,” assist with recovery, and follow through on resolutions and post‑stay communications

Run or contribute to daily VIP briefings across shifts; ensure departmental handoffs are accurate and timely

Coordinate Experience Assistant assignments and tasks; ensure cross‑departmental execution of itineraries and in‑stay experiences

Track key guest experience metrics; assist with weekly reporting, trend analysis, and follow‑up actions to improve satisfaction

Maintain lobby presence during peak periods; greet and engage guests, anticipate needs, and resolve issues promptly

Assist with group coordination (luggage handling schedules, amenity deliveries, meeting requests) as directed by Front Office leadership

Proactively seek new and innovative ways to enhance the guest experience and provide anticipatory service

Support internal quality assurance initiatives and standards testing; perform spot checks and communicate opportunities to elevate service

Qualification

Hospitality experienceInterpersonal skillsTime managementMicrosoft Office SuiteOpera PMSMulti-taskingGuest engagementCommunication

Required

At least 1 year of hospitality experience, preferably in a guest-facing role in a luxury hotel or resort

Excellent personal presentation and interpersonal skills

Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment

Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite and Opera preferred/is a plus

Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests