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Catholic Charities of Los Angeles · 20 hours ago

Family Services Program Manager

Los Angeles, CA, US

Full-time

Onsite

Mid Level

3+ years exp

Esperanza Immigrant Rights Project is part of Catholic Charities of Los Angeles, Inc., one of the largest human services providers in California. The Family Services Program Manager oversees the Family Services component of a transitional housing program, ensuring high-quality, family-centered services and supporting families in achieving self-sufficiency and housing stability.

CharityCommunitiesHealth CareNon Profit

Responsibilities

Oversee daily program operations to ensure a safe, structured, and nurturing environment for children and their families

Maintain program schedules, family routines, and documentation systems with a high level of accuracy and organization

Ensure full compliance with agency policies, contractual obligations, and established program outcomes

Conduct regular wellness checks with families and ensure ongoing adherence to all health and safety protocols

Assist with data tracking and maintain accurate, up-to-date case files and administrative records

Provide trauma-informed, strengths-based support to families in transition

Conduct intakes, orientations, and needs assessments with compassion and professionalism

Develop individualized service plans (ISPs) to support family goals, including housing, employment, childcare, education, and wellness

Facilitate parent meetings, workshops, and coaching to enhance family stability and confidence

Offer strong client centered service in daily interactions, modeling patience, empathy, clarity, and professionalism

Collaborate with parents around child development needs and communicate consistently regarding progress and expectations

Assist with case management and may carry a small caseload, particularly supporting monolingual families, ensuring they access resources and services effectively

Provide leadership and guidance to program staff, volunteers, and interns

Support staff with coaching, training, and performance expectations

Coordinate with case management, clinical services, childcare, and partner programs to ensure seamless support for families

Foster a positive, team-oriented culture that emphasizes clear communication and respectful engagement

Attend case conferences, multidisciplinary team meetings, and required training to support client outcomes and continuous quality improvement

Build positive relationships with families, partner agencies, schools, and service providers

Support families in accessing external resources such as childcare, education programs, healthcare, and transportation

Represent Farley House at agency and community meetings as needed

Qualification

Human services degreeChild development experienceCase managementBilingual English/SpanishCultural humilityCommunication skillsOrganizational skillsTime management skills

Required

Bachelor's degree in human services or a related field

Minimum of three years of experience working in child development, education, social services, family support and administration roles

An interest in providing case management and coordinating family services, including carrying a caseload, is highly valued

Strong communication skills, including the ability to engage with families in a respectful, compassionate manner

Excellent organizational, documentation, and time management skills

Ability to work in a fast-paced, team-oriented environment with diverse populations

Ability to work respectfully and effectively with families from diverse cultural, racial, gender, and socioeconomic backgrounds using cultural humility

Valid driver's license, access to reliable transportation, and successful completion of background checks required