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Boston Scientific · 19 hours ago

Technical Support Specialist I

Arden Hills, MN

Full-time

Onsite

Entry Level

$51K/yr - $97K/yr

2+ years exp

Boston Scientific is a leader in medical science committed to solving important health industry challenges. As a Technical Support Specialist I, you will provide global technical support to customers, manage service cases, and ensure data integrity while applying specialized product knowledge in medical equipment systems.

Health CareMedicalMedical Device

No H1B

Responsibilities

Serve as contact for internal and external customer inquiries, providing timely and professional support for their Capital Equipment

Create, manage, and finalize service cases in the Global Service Management System (GSMS), ensuring documentation accuracy and compliance

Monitor install base data accuracy and notify responsible departments of discrepancies

Create, release, or request orders for Capital Equipment repairs

Act as a contact point within the Capital Equipment Technical Services team for supported products and specific case information

Interact with the BSC team, to manage interventions and escalate as needed

Apply entry-level troubleshooting skills to analyze product operation and recommend optimal device management strategies

Maintain good documentation practices while recording activities

Participate in training and continuous learning to improve product and service knowledge

Qualification

Technical support experienceMedical equipment knowledgeService Management SystemsComputer literacyProblem-solving skillsFluent in EnglishBilingual in SpanishBilingual in PortugueseCustomer-focused approach

Required

Fluent in English (spoken and written)

Associate's degree or higher in a relevant field; or an equivalent combination of education and relevant technical experience

Two years of relevant technical work experience required, unless substituted by an associate's degree or bachelor's degree in a related field

Strong computer literacy and technical aptitude

Demonstrated ability to exercise independent judgment in analyzing and resolving complex customer and operational issues

Ability to work flexible times within call center hours

Preferred

Minimum 1 year of experience in technical customer support or related call center roles

Experience supporting medical equipment or capital equipment products

Familiarity with Service Management Systems such as Salesforce, ServiceMax, Siebel, or SAP Service Module

Knowledge of industry practices and regulatory standards

Strong problem-solving skills and a proactive, customer-focused approach

Experience in mentoring or providing guidance to less experienced team members

Bilingual in Spanish and/or Portuguese (spoken and written)

Benefits

Compensation may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).