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GE HealthCare · 1 day ago

AVS Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$119K/yr - $178K/yr

5+ years exp

GE HealthCare is seeking a Customer Success Manager (CSM) for the Advanced Visualization Solutions (AVS) business. In this role, you will own the post-sale customer relationship, ensuring customers achieve measurable outcomes and long-term value from AVS solutions by acting as a trusted advisor and partnering with customers to drive adoption, satisfaction, and renewal.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

Responsibilities

Proactively manage a portfolio of customers to deliver consistent value throughout the lifecycle

Develop and maintain customer success plans aligned to clinical and operational goals with measurable KPIs

Monitor adoption, usage, and health indicators; identify risks and execute mitigation strategies

Build strong relationships with customer stakeholders (Administration, IT, Physicians, C-Suite) and internal teams (Sales, Service, Clinical, Product, Marketing)

Understand customer initiatives and form a consultative point of view on how AVS solutions help achieve those objectives

Partner with Product Management to share Voice of Customer insights and influence roadmap

Collaborate with Marketing to develop advocacy programs, case studies, and customer communications

Work with Clinical Applications to design and deliver tailored training sessions that drive confidence and accountability

Review and analyze usage data, renewal timelines, and growth opportunities using analytics tools

Surface actionable insights and recommendations to customers and internal stakeholders

Develop deep product expertise; present, demo, and troubleshoot AVS solutions

Leverage digital engagement tools to scale onboarding and engagement for mid-touch customers

Nurture customer advocacy through references, referrals, and participation in marketing initiatives

Identify and support upsell and cross-sell opportunities in partnership with Sales

Document licensed technology, key contacts, and usage status to ensure smooth renewal processes

Contribute to building new processes and tools in a fast-paced, growth environment

Qualification

Customer Success ManagementData AnalysisProject ManagementCommunicationCross-Functional CollaborationCustomer AdvocacyDigital Engagement ToolsProblem Solving

Required

Associates degree from an accredited university or college

High school diploma / GED with at least 5 years of experience in Customer Success

Preferred

Bachelor's degree from an accredited university or college

Strong oral and written communication skills

Demonstrated ability to analyze and resolve problems

Ability to document, plan, market, and execute programs

Established project management skills

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees