Amazon · 1 day ago
Content Developer, Customer Trust Content Management
San Jose, San Jose, CRI
Full-time
Onsite
Mid Level
3+ years expAmazon is a global leader in e-commerce, and they are seeking a Content Developer to join their Customer Trust Content Management team. The role involves developing standard operating procedure documents and email communications for customers, while collaborating with stakeholders to ensure high-quality content that meets business and legal requirements.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Developing standard operating procedure (SOP) documents for risk and fraud associates and email communications for Amazon's customers
Documenting operational processes and creating messaging for a global audience
Working with global stakeholders to understand business priorities and legal requirements that drive the need for high-quality content
Looking for ways to improve the reader experience
Partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape
Contributing to team-level goals and initiatives
Working on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously
Troubleshooting tool issues impacting content and flagging issues to the relevant tech teams
Qualification
Required
Experience managing content projects of varying complexity
Experience executing content projects, prioritizing tasks, and meeting deadlines
Speak, write, and read fluently in English, and have the ability to take direction in English
Experience in editing, copy-editing, and proofreading
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
Experience troubleshooting and documenting findings
Experience working with global teams and diverse partners
Strong content strategy and information architecture skills
Demonstrated success at learning and explaining business processes
Good judgment and effective communication
Preferred
Experience managing content projects of varying complexity, conducting content review and overseeing localization
Experience working with global cross-functional teams
Experience in a multi-language publishing environment, including globalization for translation
Experience in international content or localization of content
Can manage a high volume of requests and competing deadlines
Experience with basic HTML, website management and content management systems (CMS)
Bachelor's degree in a related field
4+ years of Amazon, or 3+ years of customer-facing environment experience
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-09
2026-01-09
Company data provided by crunchbase