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NEOGOV · 23 hours ago

ES Benefits Specialist 1: Shared Work/Virtual

Multiple Locations Statewide, WA

Full-time

Hybrid

Entry Level

$49K/yr - $66K/yr

4+ years exp

NEOGOV is seeking a committed individual for the ES Benefits Specialist 1 – Shared Work role within the Employment Security Department. The ideal candidate will provide customer support for Unemployment Insurance services, manage complex claim types, and contribute to the Shared Work program while ensuring equitable access for all customers.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provide direct customer support for Shared Work Unemployment Insurance services for all claim types

Provide excellent customer service on a large volume of inbound and outbound customers contacts via phone, email, chat, or other media in a timely and accurate manner

Identify customers’ needs, clarify information, research issues, and provide solutions in a professional, courteous, and timely manner

Resolve complex problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems and communicating results to the customer and/or employer

Perform updates to claimant unemployment insurance accounts including PIN resets, address changes, and employer updates

Respond to web notices both claimant and employer timely

Process Shared Work paper and internet unemployment insurance applications and weekly benefits claims

Attend training, unit meetings, and all staff meetings

Complete special projects and assignments

Provide assistance and/or back up to fellow employees as needed and/or directed

Qualification

Claims Processing & AdjudicationEligibility Determination & Case ManagementProblem Resolution & CommunicationProgram Knowledge & CommunicationClaim Filing AssistanceClaims Review & DocumentationData Clarification & Payment CorrectionAdaptability & VersatilityCustomer ServiceContinuous Learning

Required

4 years of equivalent education/experience as described below

OR 4 years of experience examining and/or processing loan applications, medical insurance or rehabilitation claims, insurance claims, collection of insurance premiums, tax collection or providing staff support in financial eligibility determination

OR A bachelor's degree in a health or social science, public administration or a related field

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Ability to explain program requirements and services

Ability to guide claimants through the benefit claim process

Ability to review claims and obtain necessary documentation

Ability to detect discrepancies and correct payments

Skill in processing and adjudicating claims

Skill in evaluating eligibility and managing cases

Skill in resolving issues and communicating outcomes

Ability to perform various tasks as needed

Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check

Preferred

The ability to take action to learn and grow

The ability to take action to meet the needs of others

Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.

Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

State Employees are members of the Washington Public Employees' Retirement System (PERS).

Employees also have the ability to participate in the Deferred Compensation Program (DCP).

All state employees are covered by the federal Social Security and Medicare systems.

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Full-time employees earn eight hours of sick leave per month.

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.

Washington State supports members of the armed forces with 21 days paid military leave per year.

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.