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NiSource · 1 day ago

Manager of Information Governance

Merrillville, IN

Full-time

Onsite

Senior Level

$110K/yr - $165K/yr

7+ years exp

NiSource is a public utility company, and they are seeking a Manager of Information Governance to lead the management of their Records & Information Management Program, e-Discovery, and Legal Holds functions. This role involves directing strategy, implementation, and compliance while fostering a culture of continuous improvement and digital transformation within the organization.

BiofuelEnergyNatural Resources

No H1B

Responsibilities

Champion the Corporate Records & Information Management (“RIM”) Program, Legal Hold, and e-Discovery functions by developing and implementing comprehensive, modernized training initiatives and ongoing awareness campaigns across the organization to ensure the overall success of both programs

Utilize resources, data analytics and industry best practices to conduct an annual overview of health of the Records Management, Legal Hold, and e-Discovery functions, identifying areas of improvement and ensuring alignment with organizational goals

Design and deliver regular, enterprise-wide awareness campaigns as well as enhanced training programs tailored for “super users,” ensuring consistent engagement and up-to-date knowledge throughout the organization

Maintain and strengthen program awareness and understanding among all employees and contractors by coordinating scheduled reviews and implementing adaptive change-management processes as policies, retention schedules, and process or procedures evolve

Modernize the Records Management and Legal Hold/e-Discovery policy framework and process to provide clear guidelines and expectations in the management of records and legal holds

Champion enterprise-wide accountability for information and records management across all functional business areas

Facilitate regular cross-functional review sessions, leveraging digital compliance tools and stakeholder feedback to validate and drive compliance with both functions

Evaluates findings, plots trends, determines effectiveness of assessments, and identifies and drives lessons learned to increase compliance for both functions

Closely collaborate with key business units, including IT, Cyber Security and Data Governance, to develop and implement forward-thinking strategies for managing and securing electronic recordings, including the integration of legal hold preservation protocols and e-discovery processes

Monitors best practices and industry trends in records management, legal hold, and e-discovery

Continuously reviews and improves the Corporate Records Management Program, Legal Hold, and e-Discovery, leveraging technology and new processes to enhance efficiencies and ensure compliance with regulatory standards

Leads, with key business functions, the strategic design, implementation, security, and ongoing optimization of document information management systems and lifecycle management of both digital and physical records to ensure information integrity, security, compliance, and legal hold preservation impacts to create seamless access and alignment with the organization’s overarching objectives along with industry best practices

Leads and manages the enterprise Records Retention Schedule, establishes a systematic review process for comprehensive retention requirements as legal and regulatory requirements change to drive efficiency and efficiency awareness of changes

Coordinates with Legal, Compliance, and business units to assess and interpret changes, ensuring timely update to the Retention Schedule, legal hold protocols, and records destruction procedures

Analyzes the information needs of the organization and develops and drives strategic frameworks based on these needs; evaluates and make strategic recommendations concerning hardware, software, and systems to improve efficiencies

Coordinates company responses to information inquiries and data requests

Translates operating and legal requirements into successful strategic action plans and programs

Supports and provides guidance on disaster recovery plans for vital information and records

Creates accountability and business discipline by driving accurate financial reporting and compliance activities, both internally and externally

Analyzes costs, best practices and benchmarking to determine cost-effective handling for the records program, retention schedule, records storage and destruction, along with cost-effective and efficiencies for the Legal Hold and e-Discovery programs

Owns and manages vendor(s) relationships for records storage, retrieval, secure destruction, and e-Discovery services to ensure compliance, governance, data integrity, and legal requirements

Validates the accuracy of vendor invoices, identifies cost and process efficiencies, including appropriate costs to individual departments for records and shredding services, and ensures timely processing of payments

Leads a blended and diverse high-performing team with full responsibility for talent acquisition, development, and management—including hiring, termination, promotion, demotion, coaching, and ongoing performance optimization

Directs and executes business related projects, including data analysis, development of documents, preservation requirements, and preparation of presentations; directs work to planned timeline and coordinates assistance from other team members

Attends industry conferences to stay abreast of best practices and trends

Qualification

Records ManagementE-DiscoveryLegal HoldsData AnalyticsCompliance ManagementInformation GovernanceProject ManagementChange ManagementVendor ManagementMicrosoft 365Team LeadershipCommunication Skills

Required

Bachelor's Degree, preferably in business, legal, or related fields

Experience acquired through practical experience or continuing education/certification

At least 7 years of experience in one or more of the following: management, supervisory, and/or business experience

Highly self-motivated with strong business, analytical and organizational abilities; able to work independently, collaborate effectively and lead others

Excellent verbal and writing communication skills / Skilled in writing, presenting and thought leadership

Adept at working with professionals at all organizational levels

Demonstrates integrity, maintains confidentiality, and exhibits excellent decision-making ability and initiative

Ability to manage multiple projects simultaneously along with high delegation and clear expectations to the team

Willingness to travel as needed, including periodic overnight stay and overtime

Proficient with office technologies including Microsoft 365, content and legal hold management systems, file analytics tools, and other relevant technologies, with a demonstrated ability to stay current with technology trends and adapt to industry changes