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Vālenz Health® · 1 day ago

VP, Revenue Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Vālenz Health is a platform aimed at simplifying healthcare, focusing on reducing costs and improving quality. As the VP of Revenue Operations, you will lead strategic initiatives across Sales Operations and Client Success Operations to enhance revenue lifecycle management and ensure alignment among various departments for predictable growth.

Insurance

No H1B

Responsibilities

Owns the end-to-end revenue operations strategy across new sales, renewals, expansion, and retention, ensuring consistent execution across the entire customer lifecycle

Serves as a strategic advisor to executive leadership on revenue health, customer performance, operational readiness, and go-to-market strategy

Establishes enterprise-wide operating rhythms, performance expectations, and accountability models across Sales and Client Success functions

Oversees Client Success Operations, ensuring scalable structure around onboarding, renewals, customer health measurement, and expansion readiness

Drives standardized renewal and retention processes, including forecasting, risk identification, and renewal execution

Partners with Client Success leadership to define and track customer health metrics, satisfaction indicators, and retention drivers

Ensures post-sale motions are operationalized to support net revenue retention and long-term account growth

Leads Sales Operations strategy, including pipeline management, forecasting accuracy, deal governance, and quota attainment support

Establishes standardized sales processes and performance metrics that improve predictability and pipeline quality

Partners with Marketing to align lead generation, qualification, and sales enablement efforts to revenue outcomes

Develops and maintains integrated forecasting models covering new business, renewals, and expansion revenue in partnership with Finance

Tracks revenue performance against targets, including ramp, deal valuation, renewal risk, and variance analysis

Defines and monitors KPIs that measure efficiency, productivity, customer retention, and revenue attainment across functions

Leverages analytics to identify growth opportunities, mitigate churn risk, and inform executive decision-making

Owns CRM and revenue technology strategy (Salesforce.com, Loopio, Outreach, CPQ tools), ensuring adoption, data integrity, and scalability across sales and client success teams

Manages pricing desk operations and deal governance processes

Ensures revenue systems support both pre-sale execution and post-sale visibility

Builds, mentors, and scales a high-performing Revenue Operations team spanning Sales Ops and Client Success Ops

Collaborates closely with Finance on compensation design, forecasting accuracy, and revenue modeling

Drives cross-functional alignment across Sales, Client Success, Marketing, Product, and Operations to maximize customer acquisition, retention, and expansion

Performs other related duties as assigned

Qualification

Revenue Operations StrategySales Operations ManagementCRM ProficiencyForecastingFinancial AcumenClient Success OperationsTeam LeadershipAnalytical MindsetCommunication SkillsCross-Functional Collaboration

Required

Bachelor's degree in Business, Finance, Marketing, or a related field

10+ years of progressive experience in Revenue Operations or Sales Operations roles, with at least 5 years in senior leadership positions overseeing forecasting, pipeline management, and revenue performance across the full customer lifecycle

Proven success supporting revenue growth within healthcare technology or services environments (payer, employer-sponsored, or adjacent health benefits)

Strong financial acumen with demonstrated ownership of revenue forecasting, pipeline analytics, renewal modeling, and performance reporting

Deep expertise with CRM and revenue enablement platforms (Salesforce.com, Loopio, Outreach, CPQ tools)

Experience serving as a primary owner of rev-ops analytics dashboards and reporting platforms (such as Power BI), with deep familiarity, hands-on daily use, and responsibility for ongoing refinement and adoption

Strong analytical mindset with the ability to translate data into clear, strategic recommendations

Demonstrated ability to partner effectively with Sales, Marketing, Finance, Product, and executive stakeholders

Executive presence with strong communication and presentation skills and the ability to align teams around shared objectives

Preferred

MBA

Benefits

Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.

Spending account options: HSA, FSA, and DCFSA

401K with company match and immediate vesting

Flexible working environment

Generous Paid Time Off to include vacation, sick leave, and paid holidays

Employee Assistance Program that includes professional counseling, referrals, and additional services

Paid maternity and paternity leave

Pet insurance

Employee discounts on phone plans, car rentals and computers

Community giveback opportunities, including paid time off for philanthropic endeavors

Company

Vālenz Health®

Vālenz Health® is the platform to simplify healthcare – the destination for employers, payers, providers, and members to reduce costs, improve quality, and elevate the healthcare experience.

Founded in 2004

Radnor, PA, US

501-1000 employees