Apply on Employer Site

Pyramid Consulting, Inc · 3 weeks ago

Program Manager | Global Compliance | RnC Risk Management

Tampa, FL

Full-time

Onsite

Mid Level

$48/hr - $50/hr

Pyramid Consulting, Inc. is a leading company in the Telecom Industry, currently seeking a Program Manager for Global Compliance in RnC Risk Management. The role involves managing risk assessments, facilitating meetings, and ensuring effective communication among teams while tracking and reporting on ticket statuses and metrics.

ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Risk Managers ensure that risk assessment outcomes are effectively communicated to application team members

They support ideation activities, facilitate meetings, and gather information from various teams. In addition to their managerial duties, Risk Managers also take on the responsibilities of Risk Reviewers

This includes reviewing tickets for inconsistencies, managing ERV calls, and collaborating with Risk Reviewers to define the ticket review approach

They maintain a dashboard of ticket statuses, report on ticket status and metrics, and act on pending items in a timely manner

Risk Managers assist in creating issues and mitigation plans, track ticket progress, and manage interactions with other NIS teams

They are responsible for presenting problems as opportunities and knowing when to escalate issues to senior management

Review tickets for inconsistencies, talking points, in advance of ERV calls/Initial conversation with customers

Validate ticket, associated tasks and SDD information

Manage and run ERV calls

Work with Risk Reviewer to understand questionable items and define approach to ticket review

Review previous tickets, including upstream and downstream relationships and for other firms and their results in relationship to other tickets– discuss inconsistencies with the Risk Reviewer

Maintain a dashboard of your ticket status' and be ready to report on status of any ticket and general metrics upon request

Review and action pending items/responses in a timely manner

Participate in Team calls and ideation exercises

Be able to communicate with Seniors and Stakeholders

Review related CRS and SRT tasks and manage calls upon request or when the Customer does not understand the record documentation

Assist with creation of Issues and/or Mitigation Plans for Issues

Track progress of the ticket through the Issue Mgmt. Stage and manage interactions with ancillary NIS teams: Global Workspace; m365; Third Party Risk Mgmt.; Splunk; Business Continuity; Mobile Application Mgmt.; BISO/CISO teams

Know when and how to escalate to senior management

Qualification

Global WorkspaceM365Third Party Risk Mgmt.SplunkBusiness ContinuityMobile Application Mgmt.BISO/CISO teamsCustomer service skillsQuick learnerAnalytical skillsEnglish skillsCommunication skillsOrganizational skillsProblem-solving skillsStrategic thinkingSelf-awareness

Required

Global Workspace

m365

Third Party Risk Mgmt

Splunk

Business Continuity

Mobile Application Mgmt

BISO/CISO teams

Strong communication and organizational skills

Ability to manage multiple projects and teams

Problem-solving skills and strategic thinking

Knowledge of information security policies and application readiness standards

Customer service skills to create an exceptional customer experience

Strong organizational and time management skills to support multiple concurrent reviews

Self-Awareness

Quick Learner (ability to integrate training and coaching received into action)

Ability to interact with customers, and ensure customers understand what actions they need to take

Ability to assess whether a control is 'met' or 'not met' (black and white)

Ability to review documentation analytically and assess control compliance based on information/documentation provided

Ability to evaluate complex data and determine whether data can be used to support the reviews being conducted

Ability to pull facts and details related to controls from different types of documentation and diagrams submitted

Interface with customers to ask clarifying questions, prompt for responses to open items, provide guidance on next steps, schedule meetings

Interface with AR Risk Manager(s) and AppSec Architects to provide status, raise flags/concerns related to IT Security Risk

Document work in the SNOW AR Ticket

Strong English written and verbal skills

Preferred

CISSP

CISM

CISA

CCSK

CCSP

CRISC

Benefits

Health insurance (medical, dental, vision)

401(k) plan

Paid sick leave (depending on work location)

Company

Pyramid Consulting, Inc

Glassdoor4.2

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.

Founded in 1996

Alpharetta, Georgia, USA

5001-10000 employees

https://pyramidci.com/

H1B Sponsorship

Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (178)

2024 (112)

2023 (95)

2022 (62)

2021 (50)

2020 (117)