medmix · 19 hours ago
Patient Ambassador - Arlington, VA
Arlington, VA, USA
Full-time
Onsite
Entry Level
1+ years expMedmix is a healthcare company seeking a Patient Ambassador to ensure a positive experience for patients and their families. The role involves providing patient services, administrative support, and acting as a liaison between patients and staff in a healthcare setting.
Health CareManufacturingMedicalMedical Device
Responsibilities
Proactively approach and greet visitors while maintaining an atmosphere of warmth, personal interest, and positive concern
Complete computer-aided registration with patients professionally and courteously
Collect accurate demographic and insurance information. Update systems as needed to ensure accurate registration in accordance with department standards
Act as a liaison between patients, staff, volunteers, visitors, and the hospital
Gather feedback from patients and their families regarding their experiences and care
Communicate hospital policy and procedure to patients, visitors, and staff with respect and consideration
Anticipates and responds to patients' needs, following up until their needs are met
Respond to patient portal work lists and/or work queues
Patient Ambassadors are required to move extensively around the work area
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and take time to resolve the situation
Demonstrate accurate, clear, and timely verbal and written communication
Actively promote safety for patients, families, visitors, and coworkers
Attend carefully to important details, practicing the STAR method – Stop, Think, Act, and Review- to self-check behavior and performance
Maintain a clean and organized environment at the welcome desk and kiosks
Keep individuals and registration kiosks organized to prevent crowding
Maintain office supplies, equipment, and reference materials
All Ambassadors are responsible for the information distributed via e-mail. Staff should check work email a minimum of three times daily and respond to inquiries within 24 hours (or the next business day)
Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes the value of cultural and ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to the ideas and opinions of others
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve administrative processes
Make appropriate decisions using sound judgment
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Qualification
Required
High School Diploma or equivalent is required
1 year of experience in healthcare or 2 years of comparable experience in customer service
Broad knowledge of administrative processes and/or customer service skills
Basic computer knowledge
Must possess the ability to resolve problems and respond to complaints positively and productively
Must be able to work amid constant distraction and deal courteously and effectively with several requests simultaneously
Complete Patient Access training curriculum and pass all competency assessments
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes
Preferred
Ability to speak Spanish is desired
Company
medmix
Medmix produces and supplies medical equipment, including dental syringes, spreaders, and accessories for the healthcare sector.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Girts Cimermans
Chief Executive Officer
Francisco Faoro
Chief Technology Officer
Recent News
2025-07-24
Company data provided by crunchbase