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OUTRIGGER Hospitality Group · 2 days ago

PBX Operator

Lahaina, HI

Full-time

Onsite

New Grad, Entry Level

$23.17/hr - $27.27/hr

OUTRIGGER Hospitality Group is a company that values the cultures and communities where they operate. The PBX Operator is responsible for providing excellent customer service, managing incoming calls, processing guest requests, and coordinating emergency communications while exemplifying the company's values of aloha.

HotelResorts

Comp. & Benefits

Responsibilities

Exemplifies the image of 'Aloha' while assisting guests in accordance with Outrigger policies and procedures

Must be able to operate a multi-line telephone system to answer incoming calls and direct them to the appropriate department or personnel

Process guest requests for wake up calls

Provide customer service regarding phone directions and inquiries

Receives and distributes messages for hotel guests and personnel

Prep guest amenity list, key inventory, radio checks, and sort internal mail

Coordinates all emergency communications with appropriate hotel personnel via telephone, radios, and email

Operate parking gates to assist hotel guests and patrons enter/exit the hotel property and parking structure

Assist with administrative tasks as needed

Ability to work under pressure, multi-task, and have excellent customer service skills

Must have excellent communication skills

Must be available to work various shifts to include nights, weekends, and holidays

Qualification

Multi-line telephone systemCustomer serviceCommunicationAdministrative tasksMulti-task

Required

Exemplifies the image of 'Aloha' while assisting guests in accordance with Outrigger policies and procedures

Must be able to operate a multi-line telephone system to answer incoming calls and direct them to the appropriate department or personnel

Process guest requests for wake up calls

Provide customer service regarding phone directions and inquiries

Receives and distributes messages for hotel guests and personnel

Prep guest amenity list

Key inventory

Radio checks

Sort internal mail

Coordinates all emergency communications with appropriate hotel personnel via telephone, radios, and email

Operate parking gates to assist hotel guests and patrons enter/exit the hotel property and parking structure

Assist with administrative tasks as needed

Ability to work under pressure

Multi-task

Have excellent customer service skills

Must have excellent communication skills

Must be available to work various shifts to include nights, weekends, and holidays

Benefits

Health Insurance (Dental, Medical, Prescription, Vision)

Paid Holidays, Sick, Vacation and Medical Leave

Retirement Plan (401K)

Recognition and Award Programs

Employee Assistance Program

Discounted Hotel Rates

And many opportunities for growth through our training and development programs!

Company

OUTRIGGER Hospitality Group

For more than 70 years, OUTRIGGER Hotels and Resorts has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations in Fiji, Thailand, and Mauritius.

Founded in 1947