BMO U.S. · 20 hours ago
Managing Director-TPS Service Design and Performance
Chicago, IL
Part-time
Hybrid
Senior Level, Lead/Staff
$170K/yr - $250K/yr
9+ years expBMO U.S. is seeking an experienced leader to serve as the Managing Director for the North American Treasury Payments Services Client Service & Implementation team. This role focuses on integrating strategy with execution, championing digital advancements, optimizing service collaboration, and fostering a customer-centric culture to enhance operations and employee performance.
Banking
Responsibilities
Integrate Strategy With Execution: Use market insights and client/employee feedback to shape BMO’s next-generation service model. Direct multi-year, cross-functional programs that reimagine how we deliver value, streamline processes, and drive purposeful customer and employee experiences
Champion Digital & AI-Enhanced Servicing: Lead the design and implementation of advanced technologies—from AI-driven service automation to self-service platforms—ensuring high adoption through effective change management and employee upskilling
Optimize Service & Sales Collaboration: Foster enhanced collaboration across Sales, commercial bankers, product managers, strategy, digital product and innovation, Personal and Business Banking, and Wealth Management teams. Align efforts to refocus Sales on relationship growth while consolidating servicing responsibilities within dedicated roles
Simplify and Enhance Processes: Oversee reengineering of key onboarding, account maintenance and billing processes to elevate the client experience, reduce manual tasks and free capacity for deeper relationship management
Focus on People & Culture: Develop tools, training and career pathways that energize employees and empower high performance. Foster a culture that integrates customer-centricity and innovation
Deliver Governance & Results: Ensure projects align with BMO’s risk and compliance frameworks, manage budgets effectively, and track success metrics across adoption, efficiency, experience, financial targets and governance
Qualification
Required
9+ years driving transformation in financial services or technology-enabled operations
Ability to connect product, client, and employee insights to organizational strategy and translate them into actionable programs
Solid grounding in client experience design, AI/automation, and digital enablement to enhance service delivery
Skilled in partnering across sales, product management, strategy, digital innovation, personal and business banking, and wealth management to drive unified solutions
Known for cultivating inclusive, high-performing teams and leading complex change with clarity and empathy
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Company
BMO U.S.
We’re a bank, but there’s more to it than that. We're a top ten bank in North America and have been serving our customers since 1817.
5001-10000 employees
H1B Sponsorship
BMO U.S. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (11)
2023 (41)
2022 (22)
2021 (14)
2020 (21)
Funding
Current Stage
Late StageLeadership Team
Mike Morton
Vice Chair U.S. Commercial Banking
Recent News
2025-10-16
2025-09-23
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