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Lisinski Law Firm · 1 day ago

Intake Manager-Boston, MA

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Lisinski Law Firm is dedicated to providing immigration solutions and ensuring clients remain with their families in the United States. The Intake Manager will oversee the Intake team, develop processes, and ensure high performance while aligning departmental goals with the organization's objectives.

ConsultingLaw EnforcementLegal

Responsibilities

Accountable for overseeing the Intake team and developing a business plan that covers sales, revenue, and expense controls for local office

Accountable for overseeing the Intake team by providing training, guidance, and support to ensure high performance

Responsible for ensuring that all departmental goals including revenue, conversion goals, and client calls are handled and supported by the team

Oversee and ensure appropriate training and development is being provided to team members

Facilitate team meetings and 1:1’s with team members to review questions and share any process updates

Accountable for facilitating skip-level meetings with indirect reports to support with developing and improving processes

Establish and track key performance indicators (KPI’s) for the Intake Team and share results with team members

Serve as the point of escalation for highly complex, unique, or complicated client issues, ensuring a timely resolution

Identify and lead opportunities to enhance and improve the client experience and provide feedback to improve processes and services

Coordinates and collaborates with other departments and leaders to ensure appropriate and elevated support is being provided with an emphasis on retaining the client

Present sales, revenue and expenses reports and realistic forecasts to the management team

Qualification

Bilingual (Spanish English)Leadership experienceNegotiating skillsAnalytical skillsMicrosoft Office SuiteTime managementOrganizational skillsProblem-solving skills

Required

Bilingual (Spanish English) B2-C1

Bachelor's degree in business management or political science. 4 or more years of leadership experience may substitute for a degree

Prior leadership experience is required

Possesses excellent bilingual (English and Spanish) interpersonal communication skills, both written and verbal

Must have excellent negotiating skills and ability to close deals with clients

Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including ability to prioritize tasks and to delegate when appropriate

Impeccable organizational skills and attention to detail

Strong analytical and problem-solving skills

Highly proficient with Microsoft Office Suite, DropBox, and Case Management or related software

Executes supervisory responsibilities in accordance with the Firm's policies and applicable laws. Responsibilities include providing guidance, support, and direction to team members; conducting performance evaluations; fostering a collaborative and inclusive work environment; ensuring adherence to Firm policies and procedures; and contributing to team member development and operational goals