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Flip · 1 day ago

Customer Success Manager

Brooklyn, NY

Full-time

Onsite

Mid Level

$80K/yr - $110K/yr

Flip is a company that provides voice AI solutions for various brands, ensuring excellent customer interactions. They are seeking a Customer Success Manager to lead product implementations and build deep relationships with customers, ensuring their success and satisfaction with the product.

Artificial Intelligence (AI)Customer ServiceE-Commerce PlatformsSaaSSoftware

Responsibilities

Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it

Help sales win by getting new customers to success on their most important metrics FAST

Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)

Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities

Collaborate with marketing to bring new customers into our community and help them share their story

Either already are or become obsessed with eCommerce customer experience/support

Go above and beyond consistently

Qualification

Product implementationCustomer relationship managementECommerce customer experienceIntegration setupCommunication skillsEntrepreneurial driveTeam collaborationProblem-solving

Required

Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it

Help sales win by getting new customers to success on their most important metrics FAST

Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)

Help shape the product by deeply understanding the customer and their business, as well as our product, to spot gaps and opportunities

Collaborate with marketing to bring new customers into our community and help them share their story

Either already are or become obsessed with eCommerce customer experience/support

Go above and beyond consistently

Looking to go all-in, learn a lot, and do the best work of your career (so far!)

Sick of being put in a box with a ceiling, you want to progress fast and see what you're truly capable of

Are trusted with the most important things in the most important moments

Communicate well, and embrace ownership, speed, & occasional (frequent 😉) uncertainty

Eager and willing to support your teammates - just like they will with you!

Preferred

Know what it looks like to work at a startup, and have an entrepreneurial drive

eCommerce CX expertise OR healthcare software experience

Benefits

Comprehensive healthcare

Unlimited vacation

A mandatory half week for everyone over July 4

A full week off at the end of the year

Company

Flip

Flip is purpose-built Voice AI for automating customer support calls - trained on over 300 million successful calls across hundreds of brands, including the NFL, Belk, Tory Burch, Under Armour, Brooklinen, 13cabs, American Family Care, CRH Healthcare, and more.

Founded in 2018