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GovCIO · 1 day ago

Support Desk Analyst (Financial Systems)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end-user issues or questions.

ConsultingIT InfrastructureIT ManagementManagement Consulting

No H1B

Security Clearance Required

Responsibilities

Provide support for Judiciary-unique financial management software applications

Utilize ITSM tool to create or track issues/requests

Provide timely updates to tickets

Perform remote troubleshooting

Determine the best solution based on the issue and details provided by user

Properly escalate unresolved queries to the next level of support

Ensure proper recording, documentation, and closure for each issue

Follow up with users, provide feedback and see problems through to resolution

Preserve and grow the knowledge base for supported applications

Review and provide recommendations regarding application instructional or procedural documentation

Qualification

Troubleshooting IT issuesServiceNowSoftware application managementNetworking/SecurityITIL best practicesFederal court operationsFinancial management applicationsVerbal communicationWritten communicationFlexibilityAdaptability