The Savings Group · 5 days ago
E Notary Manager
Denver, CO
Full-time
Onsite
Entry, Mid Level
$70K/yr - $80K/yr
1+ years expThe Savings Group (TSG) is the most diversified consumer marketplace for automotive finance, refinance, and protection plans. The Manager of E-Notary Closing Agents is responsible for overseeing the E-Notary operation, ensuring compliance and company standards while managing daily production, staffing, and training.
Financial Services
Responsibilities
Understand and demonstrate the principles of The Savings Groups Mission, Vision, and Values
Provide direction, leadership, and development to E-Notary department with an emphasis on E-Notary scheduling and appointment completion
Coach E-Notary Team on team errors, assign and discuss Performance Improvement Plans, as necessary
Ensure E-Notary agents identify missing items needed to complete the loan process and ask the customer to provide them
Working with the sales team to help collect missing items from customers to help complete the loan process
Build relationships with internal teams
Assist in implementing new procedures to facilitate efficient operations in E-Notary Department
Provide E-Notary team with functional guidance
Work with sales coaches on continuous training for E-Notary Team improvements
Project Management as assigned by additional company management as needed
Participate in the interview and hiring process for E-Notary staff
Conducts weekly department meetings to update members on best practices and continuing expectations
Establish and maintain a schedule for E-Notary agents to reach out to customers to gather missing items needed to complete the loan process
Final POC to ensure communication consistency related to E-Notary Team from internal/external sources
Evaluate reporting metrics to drive team performance amongst the E-Notary department
Develop and maintain training manuals and supporting materials for the E-Notary Department
Assist with setting up daily appointment distribution, monitoring of availability, document set ups, cancelled appointments, and escalated requests
Maintain an up-to-date and accurate filing system
Ability to operate the Long Pen machine and all programs associated with running the process
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent required
Minimum of one (1) year of related experience in a consumer loan environment preferred
Ability to perform a variety of time-sensitive tasks requiring attention to detail
Bachelor's degree in business management, finance or related field strongly preferred
Minimum of one (1) year of related experience, including previous management experience in the auto finance industry
Ability to speak, read and write fluent English
Strong verbal and written communication skills, with ability to effectively communicate with all levels of the company
Ability to establish and maintain effective working relationships and objectively coach associates and management through complex issues
Must multi-task
Excellent presentation skills
Ability to calculate figures, proportions, and percentages
Detail-oriented with the ability to organize, prioritize, and work independently
Strong reasoning and critical thinking skills
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving concrete variables in standardized situations
Comfort with Microsoft Suite, with intermediate Excel ability
Elevated level of personal motivation, professionalism, and integrity required
Ability to exercise discretion and judgment
Preferred
Knowledge of auto loan concepts, practices, and procedures a plus!
Company
The Savings Group
The Savings Group is the most diversified consumer marketplace for automotive finance, refinance, and protection plans.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Hutcheson
Co-Founder and Co-CEO
Recent News
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