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Fortuna · 2 days ago

Dental Call Center Agents

United States

Full-time

Remote

Entry Level

$18/hr - $18/hr

1+ years exp

Fortuna is seeking experienced Dental Call Center Agents to support high-volume inbound customer service operations for California-based dental care providers. This remote, full-time position involves resolving inquiries from dental professionals regarding billing, policy, and general service information.

ConsultingEnterprise Resource Planning (ERP)Project Management

Responsibilities

Handle high-volume inbound calls from dental providers

Resolve billing, policy, and procedural inquiries within a 3-5 minute window

Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes

Record and track calls using the call tracking system

Provide professional, courteous, and effective service to the provider community

Collaborate with team members to meet departmental goals and call resolution metrics

Qualification

Dental customer supportInbound customer serviceMicrosoft Office 365Help desk softwareTyping speed 30 WPMMultitasking abilitiesCommunicationProblem-solving abilities