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Databricks · 1 day ago

Engagement Manager - Professional Services (PubSec)

New York, NY

Full-time

Hybrid

Mid, Senior Level

$105K/yr - $185K/yr

5+ years exp

Databricks is a leading data and AI company that aims to enhance partnerships with Public Sector customers. The Engagement Manager will ensure customer satisfaction by managing engagements, collaborating with cross-functional teams, and delivering value through professional services.

AnalyticsArtificial Intelligence (AI)Data StorageInformation TechnologyMachine Learning

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Identify opportunities for new services by understanding and addressing potential new use-cases and explaining the business value in the upsell or extension of services

You will perform as the Engagement Manager in the assigned area and for meeting/exceeding Professional Services and Training bookings and revenue targets

Consult with clients to understand engagement scope, requirements, time, cost, and benefits. You will be responsible for estimating, scoping, and developing the statement of work documents

You will work closely with the sales counterpart and engage early in the sales process to understand our customers' needs, their businesses, and how success is defined, ensuring that we exceed expectations in delivery and develop valued solutions

You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission

Resolve delivery challenges, address resource contentions, scoping issues and manage expectations

Qualification

Professional Services ManagementPublic Sector ExperienceCustomer EngagementDataAI DomainProgram ManagementCommunicationNegotiation SkillsProblem Solving