AmFirst ยท 1 day ago
Call Center Representative
Birmingham, Alabama, United States
Full-time
Onsite
Entry Level
1+ years expAmFirst is a company seeking a Call Center Representative to assist current and potential members with their telephone requests. The role involves resolving issues, providing recommendations, and assisting with various banking services while maintaining accurate records and ensuring compliance with policies.
BankingFinanceFinancial Services
Responsibilities
Assist current and potential members with their telephone requests, including answering questions about products and services, resolving issues within their authority through research or referring problems beyond their scope to their supervisor, along with providing recommendations. Help members with digital banking solutions, perform basic troubleshooting, and escalate complex issues when necessary
Responsible for maintaining records in the core systems and managing the processing of electronic forms
Provide assistance with card services, transfers, loan payments, and all account maintenance tasks
Identifies cross-sell opportunities and cross-sells services to members
Performs other job related duties required or assigned
Qualification
Required
One year to three years of similar or related experience
A high school education or GED
Good listening and telephone skills
Ability to navigate through multiple computer systems
Operate a 10-key calculator, a computer keyboard, and multiple computer screens
Make decisions with minimum information
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
Company
AmFirst
AmFirst is a full-service financial institution with over $2 billion in assets and 21 branch locations across the Birmingham-Metro and Mobile, Alabama areas.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Seattle TechFlash
2025-05-02
Company data provided by crunchbase