Datadog · 1 week ago
Customer Success Associate - Boston (Spanish-speaking)
Boston, MA
Full-time
Hybrid
Entry Level
$54K/yr - $72K/yr
1+ years expDatadog is a global SaaS business focused on enabling digital transformation and infrastructure monitoring. The Customer Success Associate will manage strategic relationships with customers, drive product adoption, and ensure a positive experience for a high volume of accounts.
AnalyticsCloud ComputingCloud Data ServicesCloud InfrastructureData ManagementDevOpsProductivity ToolsSaaS
Responsibilities
Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention
Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
Act as an advisor to customers to ensure they’re leveraging the solution effectively
Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
Qualification
Required
Fluent in Spanish
Customer-minded, always trying to provide the most value possible
Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success
A strong communicator (written and verbal) with excellent attention to detail
Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
Experienced, 1+ years in a customer account facing role and desire to grow a career in Customer Success
Passionate about building long term and lasting relationships
Benefits
Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits
Healthcare
Dental
Parental planning
Mental health benefits
A 401(k) plan and match
Paid time off
Fitness reimbursements
A discounted employee stock purchase plan
Company
Datadog
Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services.
1001-5000 employees
H1B Sponsorship
Datadog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (123)
2024 (66)
2023 (45)
2022 (53)
2021 (31)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
ICONIQ GrowthIndex VenturesOpenView
2024-12-09Post Ipo Debt· $870M
2020-05-28Post Ipo Debt
2019-09-19IPO
Leadership Team
Olivier Pomel
Co-founder, CEO
Alexis Le-Quoc
Co-founder & CTO
Recent News
The Motley Fool
2026-01-05
Company data provided by crunchbase