7-Eleven · 17 hours ago
Facilities Help Desk Specialist
Enon, OH
Part-time
Onsite
New Grad, Entry Level
$17/hr - $18/hr7-Eleven is a well-known convenience store chain, and they are seeking a Facilities Help Desk Specialist to provide support for Corporate and Franchise Stores. The role involves answering calls, creating work orders, and providing level 1 troubleshooting for networked equipment to ensure efficient operations.
Food and BeverageRetail
Responsibilities
Utilize ServiceNow to create, track, and research incidents and work orders
Provide level 1 troubleshooting for equipment both on and off the network, assisting store personnel resolve issues to avoid dispatching a work order
Proactively monitor networked equipment, including but not limited to food, beverage, fuel, and HVAC equipment
Follow all environmental and safety regulations in regard to fuel use at store, including monitoring Automatic Tank Gauges, addressing fuel spills, and other duties
Answer incoming phone calls from stores, technicians, and vendors, and meeting department metrics
Process rejected Work Orders in a timely fashion
Research charge disputes
Respond to email requests from outside departments, stores, and vendors
Create bulk work orders by request
Research and correct Work Orders that fail due to incorrect categorization, location, etc
Submit suggestions to improve team knowledge base
Take professional development classes as directed by leadership
Provide onsite support to stores in the neighboring area once per quarter
Additional projects as requested by Supervisor
Work overtime as needed
Possibility of working evenings, nights, weekends, and holidays via a set schedule
Qualification
Required
High School Diploma/GED
Good communication skills (verbal and written)
Ability to deescalate upset callers
Utilize ServiceNow to create, track, and research incidents and work orders
Provide level 1 troubleshooting for equipment both on and off the network
Proactively monitor networked equipment, including food, beverage, fuel, and HVAC equipment
Follow all environmental and safety regulations regarding fuel use at store
Answer incoming phone calls from stores, technicians, and vendors
Process rejected Work Orders in a timely fashion
Research charge disputes
Respond to email requests from outside departments, stores, and vendors
Create bulk work orders by request
Research and correct Work Orders that fail due to incorrect categorization, location, etc
Submit suggestions to improve team knowledge base
Take professional development classes as directed by leadership
Provide onsite support to stores in the neighboring area once per quarter
Work overtime as needed
Possibility of working evenings, nights, weekends, and holidays via a set schedule
Customer obsessed mentality, working an issue to resolution or ensuring the issue is assigned to the correct resolution team
Ability to conduct company business in a professional and ethical manner
Communicate troubleshooting procedures to a non-technical audience
Understand basic computer functions
Experience with Word, Excel, and other Microsoft Office applications
Willingness to work through communication barriers
Preferred
Knowledge of ServiceNow a plus
Bilingual a plus
Company
7-Eleven
7-Eleven is a convenience retailer store with retails of food and beverage. It is a sub-organization of Seven & I Holding.
Founded in 1927
10001+ employees
H1B Sponsorship
7-Eleven has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (105)
2023 (132)
2022 (132)
2021 (73)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$3M2023-07-17Undisclosed· $3M
1998-02-04IPO
Leadership Team
Douglas Rosencrans
Executive Vice President & Chief Operating Officer
Stanley Reynolds
President
Recent News
2026-01-03
2025-12-22
Company data provided by crunchbase