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University of Phoenix · 1 day ago

Client Success Ops Specialist

Phoenix, AZ

Full-time

Onsite

Mid Level

3+ years exp

University of Phoenix is seeking a Client Success Operations Specialist to support the Client Success team in enhancing client engagement and visibility. The role involves customer tracking, reporting, and assisting with account management initiatives to ensure effective operations within the Workforce Solutions Group.

EdTechEducationHigher EducationSTEM EducationUniversities

Responsibilities

Provide information to the Client Success and Engagement team within Workforce Solutions so they can execute planned engagement strategies with employer alliances to increase engagement and awareness of university focus, mission, and programs

Execute daily activities and provide insight on department workflow to facilitate effective management and implementation of Client Success operations

Collaborate with department management, to ensure accurate pipeline and new student management reporting

Serve as a support specialist (or “resource”? per the previous comment) within the department on processes and procedures related to student tracking, data entry, and reporting

Maintain timely, accurate and thorough documentation and reporting of all activities, tasks, and proactive student and activities in the client relationship management system

Perform other duties as assigned or apparent

Qualification

Customer serviceSalesforceMS OfficeSharePointData entryClearslidePlanningAdult learning knowledgeTime managementInterpersonal skillsProblem solving

Required

High School Diploma or GED

Three (3) years of customer service experience which includes at least 1 year of administrative experience

Strong interpersonal skills to communicate professionally, persuasively, and confidently over the phone, virtual, email and in face-to-face appointments

Highly organized with strong planning, reporting, and time management skills and demonstrated problem solving and decision-making capabilities

Experience with Salesforce, Clearslide, MS Office, SharePoint and Outlook