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American Family Care · 21 hours ago

Senior Director of Business Intelligence - Remote

United States

Full-time

Remote

Director/Executive

$175K/yr - $200K/yr

10+ years exp

American Family Care is a leading provider of urgent care and accessible primary care, with a mission to deliver high-quality healthcare in a caring environment. The Senior Director of Business Intelligence will define and lead the enterprise analytics strategy, overseeing the BI platform and data engineering to drive actionable insights and advanced analytics initiatives.

Health CarePrimary and Urgent Care

Responsibilities

Define and execute AFC’s enterprise analytics strategy across corporate and franchise operations

Partner with executive leadership, operations, finance, and clinical teams to identify and prioritize high-impact analytics use cases

Drive a shift from report-centric BI to insight-driven decision support, including forecasting, performance drivers, and trend analysis

Serve as a trusted advisor to business leaders by translating complex data into clear, actionable insights

Own AFC’s end-to-end BI and analytics platform, including: Snowflake (enterprise data warehouse), Azure (data ingestion, pipelines, orchestration, analytics services), Power BI (dashboards, semantic models, executive reporting)

Lead both the data engineering and analytics functions, ensuring alignment between pipelines, models, and business reporting

Ensure scalability, reliability, performance, and data quality across the analytics ecosystem

Establish and maintain a single source of truth for enterprise metrics across corporate and franchise entities

Define and drive AFC’s advanced analytics and AI roadmap, enabling deeper insights and proactive decision-making

Identify and implement use cases such as: Predictive analytics and forecasting, Automated anomaly detection and alerts, AI-assisted insight generation and narrative analytics, Natural language query and analytics experiences

Partner with Technology, Product, and Automation teams to embed analytics and AI into operational workflows

Partner closely with the CTO to define and implement AFC’s data governance framework, ensuring analytics are accurate, trusted, and aligned with enterprise priorities

Establish governance practices covering: Enterprise metric definitions and ownership, Data quality standards and validation processes, Data lineage, documentation, and transparency, Role-based access and visibility across corporate and franchise audiences

Reduce reliance on ad-hoc reporting and “shadow BI” by promoting governed, reusable analytics assets

Ensure analytics outputs are consistently understood, trusted, and adopted across the organization

Lead a hybrid BI organization composed of external partners and a small internal team, with a clear roadmap to transition toward more full-time resources over time

Set standards for development, documentation, testing, and delivery across data engineering and analytics

Manage and optimize relationships with BI, data, and analytics vendors

Coach and develop internal talent as AFC’s BI function matures

Qualification

Business IntelligenceData EngineeringAdvanced AnalyticsAI EnablementSnowflakeAzurePower BIData GovernanceBusiness AcumenMulti-entity ExperienceLeadership