Upstart · 10 hours ago
Associate Learning and Development Partner, Servicing Operations
United States
Full-time
Remote
Mid, Senior Level
$27.45/hr - $37.98/hr
3+ years expUpstart is a leading AI lending marketplace focused on reducing the cost and complexity of borrowing for Americans. The Associate Learning and Development Partner will enable employee readiness and drive organizational transformation by partnering with cross-functional teams to create scalable learning solutions and support continuous growth.
Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
Responsibilities
Partner with business leaders, product managers, subject matter experts, and cross-functional stakeholders to assess content impact and learning needs
Serve as a key facilitator for engaging, audience-tailored sessions, including team training, change briefings, or knowledge-sharing events
Participate directly in the Operations Change Management process, ensuring content and/or training tasks are scoped, executed, and documented appropriately
Own and manage complex Servicing Enablement requests, coordinating across functions to ensure timely and effective solutions
Create or support the creation of learning solutions such as one-pagers, guided workflows, FAQs, or updates to existing training material in partnership with the Instructional Design function
Help guide junior team members and provide mentorship in learning experience design, change readiness, and stakeholder engagement
Assist in documenting and maintaining team knowledge systems such as Jira, Confluence, and virtual libraries
Proactively identify gaps in training, content, or readiness processes and take initiative to resolve them—ensuring high quality and consistent learner experience
Influence and align learning and change efforts with strategic objectives, ensuring employees are prepared to meet evolving business needs
Qualification
Required
3+ years of experience in a Learning & Development, Organizational Development, or related enablement role
2+ years of experience in a Servicing Operations role or equivalent operational environment at a financial institution or fintech
Strong facilitation and presentation skills with the ability to tailor delivery to diverse audiences
Demonstrated ability to build strong cross-functional relationships and partner across all levels of an organization
Experience working with tools like Jira and Confluence, with a strong attention to detail and documentation
Demonstrated understanding of adult learning principles and how they apply in operational environments
Strong written and verbal communication skills, with the ability to simplify complex information
Preferred
5+ years of experience in Learning & Development, Organizational Change, or Program Enablement roles in a fast-paced or regulated environment
Familiarity with project management and change management frameworks
Skilled in prioritization and time management across multiple initiatives
Proven track record of independently managing complex initiatives and meeting deadlines with limited oversight
Experience contributing to or leading cross-functional projects involving training, process improvement, or system adoption
Benefits
Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
Paid time off, sick and safe time, and company holidays
Paid family and parental leave to support caregiving and major life moments
Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources, including access to financial planning tools and a financial concierge service
Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!)
Company
Upstart
Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.36BKey Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M
Leadership Team
Dave Girouard
Founder & CEO
Paul Gu
Co-Founder
Recent News
The Motley Fool
2026-01-23
Business Wire
2026-01-22
The Motley Fool
2026-01-03
Company data provided by crunchbase