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Northwestern Mutual · 22 hours ago

Technical Writer Specialist - Hybrid

Franklin, WI

Full-time

Hybrid

Entry, Mid Level

$42K/yr - $78K/yr

2+ years exp

Northwestern Mutual is a leading financial services company, and they are seeking a Technical Writer Specialist to create and revise technical documentation. The role involves organizing content, designing visuals, and collaborating with subject matter experts to ensure clarity and manageability of information.

AdviceConsultingEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceWealth Management

H1B Sponsor Likely

Responsibilities

Creating and revising technical documentation in a web-based knowledge repository using defined standards and templates

Evaluating and analyzing multiple content sources and synthesizing into a single document

Converting large manuals or documents into smaller content segments for manageability and consumption

Organizing content based on audience needs and expectations and making recommendations based on end-users job experience and tasks

Designing visuals including graphic illustrations, charts, and tables to supplement and clarify content

Working closely with subject matter experts to elicit job knowledge and tacit knowledge and codify into job-based reference materials

Editing and reviewing content submissions from subject matter experts and providing feedback

Researching requests for new content to determine whether documentation already exists and whether revisions are needed to accommodate additional needs

Assisting team on projects related to promotion, adoption, and usage of knowledge management portal

Qualification

Technical WritingDocumentationCustomer Service DocumentationProcess ImprovementAnalytical ThinkingAdaptive CommunicationLearning AgilityStakeholder RelationshipOral CommunicationWritten Communication

Required

Bachelor degree in Communications, Technical Writing, English, or Business Management or equivalent professional experience

A minimum of 2 years business experience as a technical writer

Excellent oral and written communication skills required

Ability to work independently on assignments and manage multiple projects simultaneously and deliver within scope and on time

Preferred

1-2 years specific experience documenting customer service reference materials and contact center processes and/or experience with medical documentation

3-5 years as a corporate technical writer for task or process-based job knowledge

Benefits

Flexible work schedules

Concierge service

Comprehensive benefits

Employee resource groups

Company

Northwestern Mutual

Glassdoor3.9

Northwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, and investments.

Founded in 1857

Milwaukee, Wisconsin, USA

5001-10000 employees

https://www.northwesternmutual.com

H1B Sponsorship

Northwestern Mutual has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)