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Caris Life Sciences · 1 day ago

Salesforce Administrator & Quality Assurance Specialist

Irving, TX

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Caris Life Sciences is dedicated to transforming cancer care and improving lives through precision medicine and innovative healthcare solutions. The Salesforce Administrator & Quality Assurance Specialist plays a crucial role in managing and optimizing the Salesforce platform while ensuring the quality and reliability of CRM processes and integrations. This position involves hands-on administration and structured QA testing to drive operational excellence and support cross-functional teams.

Artificial Intelligence (AI)BiopharmaBiotechnologyHealth CareLife Science

Responsibilities

Configure, maintain, and enhance Salesforce objects, fields, page layouts, record types, workflows, validation rules, and automations (Flows)

Manage user accounts, profiles, roles, permission sets, and security controls

Maintain data integrity through routine audits, data cleansing, and deduplication

Monitor system performance, troubleshoot issues, and ensure Salesforce best practices are followed

Build and maintain custom reports, dashboards, and analytics to support business needs

Support integrations between Salesforce and other business systems (e.g., marketing automation, ERP, customer service tools)

Document system configurations, processes, and SOPs to support scalability and governance

Act as the main point of contact for Salesforce-related inquiries, tickets, and enhancement requests

Develop and execute test plans, test cases, regression test scripts, and UAT processes for Salesforce changes, releases, and integrations

Identify defects, inconsistencies, and usability issues; log and track them through resolution

Validate data migrations, bulk updates, and workflow automation with accuracy and completeness

Partner with product owners, business stakeholders, and developers to refine requirements and ensure changes meet business needs

Participate in sprint ceremonies and release planning for ongoing CRM development cycles

Ensure all enhancements adhere to compliance, documentation, and change-management standards

Continuously evaluate and improve QA processes, testing coverage, tools, and documentation

Qualification

Salesforce AdministrationSalesforce CertificationQuality AssuranceSalesforce LightningData Management ToolsCRM WorkflowsAgile/Scrum ExperienceAttention to DetailCritical ThinkingProblem-SolvingCommunication Skills