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Crescendo · 1 day ago

Strategic Account Executive – Healthcare Vertical

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Crescendo is a company that combines world-class customer experience technology with human-centric insight to deliver transformative solutions in healthcare. The Healthcare Strategic Account Executive will build and expand relationships with major healthcare systems, acting as a trusted advisor to modernize patient experience and drive clinical and financial outcomes using Crescendo’s AI solutions.

Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware

Growth Opportunities

Responsibilities

Build multi-year relationships with healthcare executives including CIOs, CMOs, COOs, and VPs of Patient Experience, Digital Health, and Operations

Develop and execute national strategic account plans aligned to healthcare transformation priorities

Position Crescendo as a platform for improving patient engagement, care coordination, workforce efficiency, revenue cycle performance, and clinical quality

Quantify ROI through healthcare-specific metrics such as HCAHPS, patient access metrics, readmission reduction, operational cost savings, and throughput improvement

Serve as a subject-matter advisor on healthcare trends including AI-enabled workflows, patient journey redesign, interoperability, and digital front-door strategies

Represent Crescendo at major industry forums such as HIMSS, CHIME, HFMA, Becker’s, and regional health system events

Partner with product, solution engineering, clinical SMEs, and customer success to ensure alignment between healthcare client goals and Crescendo’s platform capabilities

Influence healthcare-specific roadmap enhancements based on enterprise market feedback

Identify whitespace and cross-sell opportunities across ambulatory, acute, specialty, telehealth, and population health service lines

Own national healthcare quota attainment, forecasting accuracy, and deal execution

Qualification

Healthcare technology salesConsultative sellingHealthcare operations knowledgeExecutive engagementStrategic account planningCross-functional leadershipNational healthcare market perspectiveCuriosityExecutive presenceBuilder's mindset