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Houston City College · 1 day ago

Unified Communication Engineer

Houston, Texas, 3100 Main

Full-time

Onsite

Senior Level

5+ years exp

Houston Community College (HCC) is one of the country’s largest singly-accredited, open-admission, community colleges. The Unified Communication Engineer is responsible for the design, planning, implementation, and management of HCC’s Cisco Unified Communications and VoIP telephony environment, ensuring secure and efficient communication systems.

EducationHigher EducationTraining

Responsibilities

Provide leadership in IT for the development of highly appropriate, tightly integrated, consistently available, secure, flexible, and fault-tolerant IP Telephony systems

Develop and maintain a comprehensive and successful Unified Communications plan

Create, develop, design and install solutions to complex technical, procedural, and logistical problems

Design, implement, and test information technology security mechanisms and systems in the context of the IP Telephony infrastructure

Identify, develop, test and implement new technologies

Respond appropriately to needs and requirements assessments from Information Technology

Assist in creating and developing formal guidelines and policies to ensure appropriate systems support and designs

Work with IT staff and appropriate members of the District / Colleges to provide responsive solutions and options for problems and opportunities

Monitor the development of new standards with IP Telephony technologies

Act as a consultant to other departments regarding IP Telephony design and support meetings, events, projects, and design assistance

Complete projects and tasks independently and with limited direct supervision

May drive/walk to other HCC buildings/campuses

Perform other duties, tasks and assignments as required

Qualification

Cisco Unified CommunicationsVoice over IPLayer 3 networkingUnified call centerNetwork architectureRoutingSwitchingMS Office ProgramsInformation Management SystemsProject ManagementCritical ThinkingEffective Communication

Required

Bachelor's degree in Information Systems, Computer Science or related field required

4 years directly related experience plus an industry recognized networking certification may be considered in lieu of required degree

5 years combined experience of hands-on configuration and administration of a unified call center and emergency responder platform in a large fully-redundant enterprise environment, working in an environment with converged, structured cabling systems or network/systems architecture and administration, and routing and switching is required

Valid Texas Driver License

MS Office Programs

Information Management Systems

Project Management

Delivering High Quality Work

Accepting Responsibility

Serving Customers

Supporting Organizational Goals

Driving Continuous Improvement

Acting with Integrity

Thinking Critically

Managing Change

Communicating Effectively

Preferred

Formal certification in Layer 3 networking technologies is preferred

Company

Houston City College

Glassdoor3.8

Houston City College is one of the largest institutions of higher education in the country with more than 70,000 students each semester, including more international students (nearly 8%) than any community college in the country.

Founded in 1971

Houston, Texas, USA

1001-5000 employees