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Deltek · 21 hours ago

Principal Customer Success Manager

United States

Full-time

Remote

Lead/Staff

$92K/yr - $161K/yr

Deltek is the recognized global standard for project-based businesses, delivering software and information solutions to help organizations achieve their purpose. The Principal Customer Success Manager will act as a trusted advisor to customers, ensuring they maximize the value of Deltek's solutions and align with their business goals through effective oversight and communication.

ConsultingEnterprise SoftwareInformation TechnologySoftware

Growth Opportunities

Responsibilities

Investigate possibilities of add-on offerings and expansion of current products

Provide oversight for Implementations, Conversions, and Upgrades during client lifecycle

Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer’s need

Provide expertise on the Deltek solution and highlight key features and functionality allowing the customer to execute their objectives

Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer’s business goals and strategy

Conduct on-going account reviews to communicate best practices

Utilize sales skills proficiently to optimize sales closures and minimize sales cycles

Provide regular reporting on account status, issues, forecasts, activity

Work with other departments, such as Sales, Services, Support, Business Operations, Legal, and Finance, in a professional and collaborative manner

Proactively monitor and report on customer usage and success to internal teams

Qualification

Sales skillsMicrosoft OfficeSalesForceGainsightInterpersonal skillsCommunication skillsOrganizational skillsProactive attitudeListening skillsTeam collaboration

Required

Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales

Strong interpersonal skills with ability to adapt to varying situations and personalities

Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others' ideas

Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing

Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage

Work within a driven and highly motivated team to provide a world-class client experience

Proficient in Microsoft Word, Excel, Outlook, SalesForce and Gainsight