Service Engineer, PSO, Amazon Prime Air, Amazon Prime Air jobs in United States
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Amazon · 1 day ago

Service Engineer, PSO, Amazon Prime Air, Amazon Prime Air

positionSeattle, Washington, USA
timeFull-time
remoteOnsite
seniorityMid Level
money$89K/yr - $185K/yr

Amazon is a leading company in the drone delivery sector, and they are seeking a Product Support Engineering (PSO) Service Engineer to enhance the reliability of their drone operations. The role involves investigating system performance, leading cross-functional teams to drive improvements, and ensuring effective communication with stakeholders.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
Develop and maintain documentation for technical procedures
Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners

Qualification

Infrastructure automationProgramming PythonProgramming JavaProgramming etc.Operational health monitoringCI/CD pipelinesSystem designContinuous improvementTechnical communication

Required

Experience in automating, deploying, and supporting infrastructure
Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
Experience with distributed operational health and performance monitoring systems

Preferred

Experience with CI/CD pipelines build processes
Experience in operational excellence, continuous improvement, or process improvement roles
Experience in system design

Benefits

A full range of medical, financial, and/or other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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