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Keck Medicine of USC · 20 hours ago

Clinic Manager - Administrative - LV Trop. Family Med Cl - Full Time 8 Hour Rotating Shift (Exempt) (Non-Union)

Las Vegas, NV

Full-time

Onsite

Mid, Senior Level

$81K/yr - $133K/yr

3+ years exp

Keck Medicine of USC is seeking a Clinic Manager to oversee all clinical operations under the direction of the Director. The role involves managing clinical and administrative responsibilities, directing the work of clinical supervisors, and ensuring effective patient care programs and services.

Health CareHospitalService IndustryWellness

Responsibilities

Directly or indirectly supervises all subordinate staff. Recruits, screens, hires, orients, and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels, disciplines, and/or terminates employees as required. Trains all clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions, terminations, and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance

Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention

Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care, treatment, and/or procedures, adherence to departmental and hospital policies, and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies

Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff. Corrects deficiencies, if any, and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur

Oversees activities of quality assurance programs for patient care provided by unit

Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed

Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff

Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members, as requested

Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities

Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment

Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed

Performs other duties as assigned

Qualification

Managing Ambulatory OperationsProcess ImprovementPeople ManagementOralAnalytical SkillsWritten CommunicationDecision MakingOrganization SkillsMicrosoft OfficeAmbiguity ToleranceStaff MotivationMulti-Specialty Clinic ExperienceFire Life Safety TrainingTime Management

Required

High School or equivalent

Bachelor's Degree in a Related field

3-5 years Experience in managing Ambulatory clinical operations in a healthcare setting

2 years Experience in ambulatory setting

Excellent people management skills

Ability to motivate and challenge staff

High frustration and ambiguity tolerance

Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills

Ability to bridge the gap between administrative demands and clinical needs

High skill and experience in process improvement

Familiarity with Word processing, Microsoft office software and departmental applications

Excellent analytical, problem-solving, planning and evaluation skills

Good decision making skills

Organization/time management skills

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)