IMG (International Medical Group) ยท 23 hours ago
Quality Assurance Manager
Indianapolis, IN
Full-time
Hybrid
Senior Level
7+ years expIMG is one of the world's top International Medical Insurance companies, seeking a Quality Assurance Manager to lead their QA team. This role involves developing and maintaining quality standards, ensuring products and services meet high-quality expectations, and implementing automated testing strategies.
Insurance
No H1B
Responsibilities
Develop, implement, and maintain the company's Quality Management System (QMS), including quality policies, processes, and standard operating procedures (SOPs)
Supervise, mentor, and guide the QA team, conduct performance reviews, manage workloads, and foster a culture of quality awareness
Build and mentor a QA team with strong automation capabilities, fostering best practices and continuous improvement
Oversee the planning and execution of all quality testing activities. For software roles, this includes manual and automated testing strategies. Define and implement test automation architecture, select appropriate tools (e.g., Selenium, Cypress, Playwright), and ensure integration with CI/CD pipelines for continuous testing. Establish metrics to measure automation effectiveness, coverage, and ROI, and report progress to senior leadership
Conduct regular internal audits to verify compliance with established standards
Collect, analyze, and interpret quality data to identify trends, pinpoint areas for improvement, and generate quality reports for senior management and stakeholders
Lead investigations into non-conformance issues, customer complaints, and product defects, and implement effective corrective and preventive actions (CAPA)
Partner with other departments, such as underwriting, compliance, IT, and product development, to integrate quality best practices throughout the entire product lifecycle
Work with vendors to ensure that all outsourced testing meets quality specifications
Qualification
Required
7+ years of experience in a Quality Assurance role, with at least 2 years in a management or supervisory capacity
In-depth knowledge of quality management principles, methodologies, and tools
Strong communication and organizational skills
Proven experience in designing and implementing automated testing frameworks and strategies
Hands-on experience with automation tools and scripting languages (e.g., Java, Python, JavaScript) and integrating automation into CI/CD pipelines
Ability to work collaboratively with cross-functional teams
Interest in continuous learning and professional development
Strong analytical, problem-solving, and decision-making skills, with great attention to detail
Excellent leadership, communication, and interpersonal skills
Proficiency with relevant software, databases, and quality management tools
A solid understanding of applicable regulatory requirements and industry standards
Preferred
Bachelor's degree in engineering, quality management, computer science, business administration, or related fields
Quality Assurance certification (CQM) is a plus
Experience in insurance, healthcare, or similar industries
Exposure to Agile project management methodologies
Experience with cloud-based testing environments and performance/load testing tools is a plus
Benefits
Comprehensive benefits package including Medical / RX / Dental / Vision / Life insurance
401k Plan with company match
Paid Time Off and Company Paid Holidays
Free employee parking
On site fitness center
Casual dress environment
Tuition reimbursement plan
Company
IMG (International Medical Group)
IMG, a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-26Acquired
Leadership Team
Will Nihan
Chief Executive Officer
Justin M. Poehler
Chief Commercial Officer
Recent News
Life Insurance International
2025-12-25
Canada NewsWire
2025-11-04
2025-10-31
Company data provided by crunchbase