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REV Group, Inc · 19 hours ago

Specialist Technical Support

Charlotte, MI

Full-time

Onsite

New Grad, Entry Level

0+ years exp

REV Group, Inc. is a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. The Specialist Technical Support role is responsible for providing customer service support, troubleshooting, and coordinating repairs for Spartan Fire's various product lines, ensuring timely resolution of issues for end-users and service centers.

AutomotiveManufacturing

H1B Sponsor Likely

Responsibilities

Communicate with all customers (internal and external) with professionalism and courtesy

Maintain composure in all situations

Resolve service questions related to maintenance, operation, service center locations, warranty, road side assistance

Actively participate in the resolution of field service / warranty matters, including trouble shooting with service centers / technicians

Facilitate appropriate course of action for product repair

Coordinate the timely resolution of problems affecting Original Equipment Manufacturers (OEMs), dealers, service centers, and end-users

Arrange for remote service work or towing for a product that may disabled

Collect, document, and follow-up with information/cases in the ERP system

Communicate with other cross-functional teams (manufacturing, engineering, materials, purchasing, sales, etcetera) and OEMs to resolve issues

Authorize and analyze charges for work conducted by service centers

Gather and analyze case information to recommend and establish warranty direction

Provide feedback and case support to supplier charge-back contact

Process warranty part orders and Return Material Authorizations (RMAs)

Represent Spartan at vendor, supplier, OEM, factory, and/or trade show events, as requested

Make monetary and procedural decisions, within company guidelines to assist customers and avoid escalations

Be aware of how your performance impacts Spartan’s financial bottom line and reputation

Process campaigns, recalls and TSB’s, as assigned

Solve complex problems with minimal assistance

Other tasks as assigned

Qualification

Mechanical troubleshootingElectrical troubleshootingASE certificationCommercial Driver’s LicenseBilingual skillsComputer skillsCustomer serviceAnalytical skillsAttention to detailCommunication skillsNegotiation skillsOrganizational skillsProblem-solving skills

Required

Excellent attendance

Commitment to providing excellent customer support

Strong and consistent attention to detail

Self-motivated with the ability to stay on task

Versatile, flexible, and a willingness to work within constantly changing priorities

Creative and innovative team player

Intermediate computer skills are required

Proficient in Microsoft Office Suite

Capable of comprehensive listening (understanding the message(s) that is being communicated)

Proven knowledge (or ability to quickly learn) of Spartan's products and components - mechanical and electrical

Sound judgment with the ability to make timely, and sometimes difficult, decisions

Able to effectively prioritize and execute tasks in a high-pressure environment

Strong: Communication skills, verbal and written

Negotiation skills

Organizational, problem-solving, and analytical skills

Willing to: Maintain a flexible and extended work schedule as needed to accomplish objectives

Preferred

Associates or Technical degree in related field

Bilingual skills

0-2 years' of experience in customer service, customer relations, and mechanical / electrical troubleshooting

Possess, or be willing to obtain: Commercial Driver's License, Class B

ASE – Medium/Heavy Duty Truck certifications

Company

REV Group, Inc

REV Group companies are leading designers and manufacturers of specialty vehicles and related aftermarket parts and services, which serve a diversified customer base, primarily in the United States, through two segments: Specialty Vehicles and Recreational Vehicles.

Founded in 2008

Milwaukee, Wisconsin, USA

5001-10000 employees

http://www.revgroup.com/

H1B Sponsorship

REV Group, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)