Caterpillar Inc. · 1 week ago
Senior Account Administrator
Nashville, TN
Full-time
Onsite
Mid, Senior Level
$74K/yr - $138K/yrCaterpillar Inc. is a leading manufacturer of construction and mining equipment, and they are seeking a Senior Account Administrator to manage relationships and satisfaction scores with key customers. The role involves maintaining CRM information, developing business relationships, and managing customer satisfaction targets and corporate goals.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Ensuring up-to-date CRM information is maintained in customer database
Identifying and developing business relationships with key customers, key influencers, dealers and senior leaders, and establishing self as an expert resource
Management of customer satisfaction target and corporate goals and metrics
Understanding of information systems processes and data flows
Qualification
Required
Manages relationships, satisfaction scores, grows and maintains the business processes and workflows with a key group of customers or business partners
Ensuring up-to-date CRM information is maintained in customer database
Identifying and developing business relationships with key customers, key influencers, dealers and senior leaders, and establishing self as an expert resource
Management of customer satisfaction target and corporate goals and metrics
Understanding of information systems processes and data flows
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
CRM Strategy Design and Implementation: Knowledge of Customer Relationship Management (CRM); ability to design and run CRM applications to acquire, grow and retain profitable customer relationships
Customer Relationship Management (CRM): Knowledge of Customer Relationship Management (CRM) concepts and strategies; ability to evaluate CRM applications and improve CRM business processes
Preferred
Proficiency in Microsoft Products: Strong experience with Word, Excel, Power BI, and other Microsoft tools to manage and analyze data effectively
Self-Starter Mentality: Ability to work independently, take initiative, and drive tasks to completion without constant supervision
Workload Management: Skilled at handling a varied workload and prioritizing tasks based on business needs and deadlines
Technology Adaptability: Comfortable working across multiple systems and able to quickly learn and pivot to new platforms as needed
Intellectual Curiosity: Demonstrates a strong desire to learn, explore new ideas, and continuously improve processes and outcomes
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
Founded in 1925
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
GlobeNewswire
2026-01-20
The Orlando Sentinel
2026-01-20
Company data provided by crunchbase