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medmix · 4 days ago

Director, Client Management - Denial Management - Remote

United States

Full-time

Remote

Director/Executive

$100K/yr - $150K/yr

7+ years exp

Medmix is a company focused on operational excellence in healthcare. The Director, Client Management will oversee the Denial Management client service operations, ensuring effective performance and compliance while leading a team to meet client needs and improve operational outcomes.

Health CareManufacturingMedicalMedical Device

Responsibilities

Oversee Client Managers to ensure organizational goals are appropriately prioritized and defined

Help define and improve the internal processes of the department

Define and oversee revenue cycle performance goals and metrics

Utilize domain knowledge and feedback from internal and external sources to ensure all needs related to Claim and Authorization Denials are met

Help innovate solutions, effectively target, identify, and manage inventory

Manage additions and/or reallocation of current staff/processes to ensure client needs are being addressed

Define client-centric projects and ensure the evolving AR goals of the client and business are met

Assist with the design and development of projects tailored towards meeting broad industry and local client needs within IT infrastructure

Implement strategies to improve performance, increase client revenue, and ongoing satisfaction

Ensure preparedness for client meetings

Communicate issues which require technical and/or business attention to upper management

Ensure compliance with applicable laws and regulatory standards

Advocate for positive changes to department workflow and staffing which can improve outcomes

Provide leadership, mentorship, and guidance to department managers and supervisors

Other duties as assigned

Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Understand and comply with Information Security and HIPAA policies and procedures at all times

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualification

Hospital revenue cycle experienceDirector-level managementData analysisPresentationHospital Accounting systemsEMR Systems familiarityClient managementProcess improvementCompliance knowledgeLeadershipMentorship