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nativeMsg · 1 day ago

Customer Success & Operations Lead

Chicago, IL

Full-time

Hybrid

Entry Level

1+ years exp

NativeMsg is a cutting-edge SaaS platform transforming how brands engage with customers through RCS Business Messaging. They are seeking a highly organized and customer-focused individual to join their team as a Customer Success & Operations Lead, responsible for onboarding, account management, and administrative support to ensure a world-class experience for clients.

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Responsibilities

Guide new customers through onboarding, ensuring they feel confident using our platform

Serve as a primary point of contact for customer inquiries and success tracking

Help customers understand best practices and the business impact of RCS

Support day-to-day management of client account

Coordinate with internal teams to deliver on campaign milestones and updates

Assist in creating client-facing materials, status reports, and usage insights

Help maintain CRM and internal systems with accurate data

Assist with calendar scheduling, invoicing, and document organization

Support team operations and special projects across departments

Qualification

Customer successAccount managementSaaS experienceCRM platformsProject management toolsProactive follow-throughGoogle WorkspaceOrganizational skillsCommunication skillsDetail-oriented