C&D Technologies · 1 day ago
Quality Analyst
United States
Full-time
Remote
Mid Level
3+ years expC&D Technologies is a company committed to passion and customer focus. They are seeking a Quality Analyst responsible for administering the customer feedback process, interfacing with customers, and ensuring the closure of cases while supporting various customer audits and maintaining documentation.
ElectronicsManufacturing
Responsibilities
Administer customer feedback process for all plants; issue, review, and report on cases
Champion all facets of the Customer Feedback process including interfacing with customers to collect information on feed back as well as providing results back to customers
Determine when batteries reported as defective should be returned to a lab facility for RCCA analysis
Provides authorization to customers to return products for analysis along with instructions for packing and shipment of return batteries
Follow-up on RMA cases to ensure timely delivery to the lab and analysis of returned product
Update documents as they pertain to any process utilized by the Customer Quality Team
Provide required documentation for Quality Team meetings, customer meetings, and Management Review meeting
Follow quality system procedures
Must be able to work safely
Good written and verbal communication skills
Highly motivated self-starter; must be able to work with minimum supervision
Qualification
Required
High school diploma required; three years' relevant experience in quality and manufacturing preferably in an ISO environment
Basic knowledge of Microsoft Applications, especially Word, Excel, and Database. Must have Proficiency in MS Excel with ability to perform basic analysis of data and create charts
3+ years experience with customer/technical support
Must have attention to detail and report accurate data
Must be outgoing in personality with strong relationship skills for customers, colleagues and senior management personnel
High standard of business and personal ethics
Administer customer feedback process for all plants; issue, review, and report on cases
Champion all facets of the Customer Feedback process including interfacing with customers to collect information on feed back as well as providing results back to customers
Determine when batteries reported as defective should be returned to a lab facility for RCCA analysis
Provides authorization to customers to return products for analysis along with instructions for packing and shipment of return batteries
Follow-up on RMA cases to ensure timely delivery to the lab and analysis of returned product
Update documents as they pertain to any process utilized by the Customer Quality Team
Provide required documentation for Quality Team meetings, customer meetings, and Management Review meeting
Follow quality system procedures
Must be able to work safely
Good written and verbal communication skills
Highly motivated self-starter; must be able to work with minimum supervision
Preferred
Bachelor's degree in a technical discipline and/or a science discipline preferred
6 Sigma Green Belt or experience in quality/manufacturing
3+ years of experience with stationary battery applications such as Telecom, UPS or Substation DC systems
Company
C&D Technologies
C&D Technologies manufactures, engineers, supplies and services fully integrated reserve power systems
1001-5000 employees
H1B Sponsorship
C&D Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-22Acquired
Leadership Team
Rick Heller
Chief Executive Officer
Jon Anderson
Chief Technology Officer
Recent News
thefastmode.com
2025-09-24
2025-08-27
Company data provided by crunchbase