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SouthLight Healthcare · 21 hours ago

Community Support Team Program Manager

Raleigh, NC

Full-time

Onsite

Mid, Senior Level

$50K/yr - $50K/yr

3+ years exp

SouthLight Healthcare is one of the area's largest nonprofit providers of substance use treatment and mental health services. As the CST Program Manager, you will supervise the daily administrative and clinical oversight of program staff, ensuring that services align with regulatory standards and quality care for all members.

AdultHealth CareNon ProfitOutpatient CareRehabilitation

Responsibilities

Drives the delivery of CST services among multiple teams and counties

Conducts routine ongoing assessment and development of protocols, policies, and procedures to maintain efficient processes and systems

Responsible for the onboarding of new staff, staff trainings, networking, community meetings, internal quality reviews, and audits

Provides individual and team supervision to promote quality services and staff development

Recognize and address any inefficiencies occurring with standards set within SouthLight for each individual CST team

Models behavioral interventions, modification, and behavior rehearsal

Determines team caseload based on the acuity level of the members

Supports the Team Leads in facilitating weekly CST team meetings

Monitors and evaluates the services, interventions, and activities provided by the team

Tracks and monitors documentation to ensure compliance with service definition and regulatory requirements

Participate in community outreach as necessary

Ensure staff completion of trainings as required by service definition, SouthLight and other governing bodies

Qualification

Clinical LicensureCommunity Mental HealthCrisis ManagementProgram BudgetingMicrosoft Office SuiteOrganizational SkillsInterpersonal SkillsWritten Documentation

Required

Two years' experience supervising community intervention and crisis services

Three to five years' experience working in community mental health setting

Currently licensed to practice clinically (LCSW/A, LPC/A, LCAS/A, LMFT/A)

Skilled in organizing resources and establishing priorities

Fluent and knowledgeable with CST, ACT, Assertive Engagement, and Peer Support service definitions and requirements

Knowledge of program specific budgeting, cost estimating and financial management principles and procedures

Ability to supervise, train, motivate and evaluate employees

Ability to set firm boundaries with staff and clients

Strong organizational skills

Excellent clinical skills

Microsoft Office Suite

Ability to build rapport with internal and external stakeholders

Excellent interpersonal skills

Self-starter, independent worker, ability to overcome obstacles independently

Excellent written documentation skills

Ability to manage crisis

Benefits

Incredible health insurance options

Medical benefits the first of the month 30 days after hire date

Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match

10 paid holidays and PTO hours which accrue at a rate of 10 hours per month

401(k) plan which has a 4% match

Company paid life insurance

Short and long term disability

In house and paid training opportunities

Additional pay for working holidays

Public Service Loan Forgiveness Program (PSLF)

Clinical Supervision Reimbursement

Monthly reimbursement of up to $200 to each full-time, associate level clinician electing this benefit for no more than 2 years, or until licensure is completed, whichever is first