Lumen Solutions Group Inc. · 2 months ago
Software Quality Assurance Analyst (QA Automation Product Support Engineer)
Lumen Solutions Group Inc. is seeking a Software Quality Assurance Analyst (QA Automation Product Support Engineer) to support production and pre-production environments for critical US-facing applications. This hybrid role involves QA automation, production support, and continuous improvement to ensure high system availability and performance.
Information Technology & Services
Responsibilities
Perform QA assessments and audits across medium to complex projects to ensure compliance with established standards and processes
Conduct shakeout and regression testing using automation frameworks (Selenium) to verify system readiness before and after production releases
Monitor and maintain existing applications, ensuring uptime and reliability in production environments
Collaborate with development and QA teams to identify and resolve issues in pre-production and post-production environments
Fine-tune automation scripts and frameworks for optimal performance in deployment pipelines
Develop and maintain QA documentation, SOPs, and governance reports to support internal and external audits
Provide insights and recommendations for continuous process improvements across QA practices
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field (OR 4+ additional years of equivalent professional experience)
5+ years in Quality Assurance, Automation Testing, and Production Support roles
Strong hands-on experience with Selenium and automation frameworks (mandatory)
Solid understanding of Agile, Waterfall, and Spiral SDLC methodologies
Experience with QA metrics, Quality Gates, and process improvement initiatives
Knowledge of application monitoring, issue tracking, and incident management
Excellent analytical, troubleshooting, and communication skills; ability to work independently under minimal supervision