Glass America ยท 1 day ago
Front Office Support
Peoria, AZ
Full-time
Onsite
New Grad, Entry LevelGlass America is a respected leader in the auto glass industry, seeking a Customer Service Representative (CSR) to join their shop operations team. The CSR will handle customer interactions, maintain communication with technicians, and assist in meeting production goals.
Automotive
Responsibilities
Professionally handle customer interactions and general inquiries, both in person and over the phone
Have a sense of urgency when scheduling customer appointments
Maintain regular communication with Auto Glass Technicians in the field
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed
Follow our step by step process to provide quotes on our competitively priced installation and repair services
Take proactive actions to help your team meet shop production goals and budgetary objectives
When needed, pivot to provide additional assistance to the dispatch/parts team
Qualification
Required
Professionally handle customer interactions and general inquiries, both in person and over the phone
Have a sense of urgency when scheduling customer appointments
Maintain regular communication with Auto Glass Technicians in the field
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed
Follow our step by step process to provide quotes on our competitively priced installation and repair services
Take proactive actions to help your team meet shop production goals and budgetary objectives
When needed, pivot to provide additional assistance to the dispatch/parts team
Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails
Comfortable in a customer facing, front line role
Reliable and dependable hard worker with a positive demeanor
High aptitude for technology with strong typing and data entry skills
Process driven with the understanding of how to manage inventory levels
Ability to work some Saturdays and overtime as necessary
General knowledge of automobile functions and systems
Preferred
Auto Parts and/or Dispatcher experience is highly desirable
Benefits
80 hours of accrued paid time off annually.
80 hours of paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance
401(k) Retirement Plan with company match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
Company
Glass America
Glass America is an automotive company offering auto glass, windshield, and repair services.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2004-10-15Acquired
Leadership Team
John Wysseier
Chief Executive Officer
Company data provided by crunchbase