JKZ LLP · 1 day ago
Technology Services Coordinator
San Francisco, CA
Full-time
Onsite
Entry Level
$35/hr - $45/hr
2+ years expJKZ LLP is a professional services firm based in San Francisco, seeking a Technology Services Coordinator to serve as the on-site point of contact for all technology-related needs. This role involves providing technical support, managing onboarding and offboarding processes, coordinating with managed service providers, and ensuring compliance with technology standards across the firm's offices.
Law Practice
Responsibilities
Provide first-level technical support to attorneys and staff, including hardware, software, printing, and connectivity issues
Support conference room and audiovisual (AV) technology, ensuring equipment functions properly for meetings and client calls
Maintain clear communication with internal staff to ensure timely resolution of IT matters
Facilitate new-hire IT onboarding, including workstation setup, account creation, and software configuration
Manage the offboarding process for departing employees, ensuring secure and efficient handling of accounts, devices, and data
Serve as the on-site liaison between JKZ LLP and MSP, coordinating IT tickets, follow-ups, and project implementation
Partner with MSP to monitor network and server health, identifying and escalating performance or access issues
Maintain clear communication between internal stakeholders and external vendors to ensure effective IT support and project delivery
Manage and maintain all IT equipment and participate in evaluating and implementing equipment upgrades
Assist with software installations, updates, and license tracking across firm systems, ensuring proper testing prior to firmwide deployment
Maintain documentation of IT assets, authorized passwords, and system configurations in coordination with MSP
Assist with system audits and compliance requirements, including security protocols, multi-factor authentication (MFA), encryption, and backup procedures
Support firmwide rollouts of new software, system updates, and technology process changes
Collaborate with JKZ management and staff to assess technology needs and propose, implement, and improve technology solutions
The Technology Services Coordinator will have other tasks as assigned
Qualification
Required
Ability to manage multiple tasks simultaneously and respond effectively to time-sensitive technology issues in a fast-paced professional environment
Sustained mental concentration required for troubleshooting technical problems, diagnosing system issues, and following detailed procedures
Capacity to exercise sound judgment, prioritize competing requests, and adapt to changing priorities
Regular use of computers, keyboards, monitors, mobile devices, and other office equipment for extended periods
Ability to sit for prolonged periods, with frequent standing, walking, bending, reaching, and crouching as needed
Manual dexterity sufficient to install, connect, and troubleshoot IT hardware and cabling
Ability to lift, carry, and move IT equipment such as laptops, monitors, printers, and peripherals, generally weighing up to approximately 25–40 pounds
Ability to access workstations, under-desk cabling, and server or network equipment as required
Occasional travel between firm offices or to vendor locations
Ability to work occasional extended or flexible hours to support system upgrades, maintenance, or urgent technology needs
Associate degree or technical certification in Information Technology preferred
Minimum two (2) years of experience in IT support or a similar technical role
Law firm or professional services experience a plus
Experience working with managed service providers preferred
Strong technical troubleshooting skills and customer-service orientation
Familiarity with Microsoft 365, Windows environments, and common business applications
Excellent communication and follow-up skills with both technical and non-technical audiences
Highly organized with strong attention to detail
Ability to maintain confidentiality and handle sensitive data responsibly
Positive, professional demeanor and willingness to assist others
Preferred
Associate degree or technical certification in Information Technology preferred
Experience working with managed service providers preferred
Law firm or professional services experience a plus
Company
JKZ LLP
At JKZ LLP, we believe that competent, dependable trust and estate representation requires expertise in estate planning, trust administration, probate, and the formation of business entities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Deb Kinney
Of Counsel / Founding Partner
John Rueppel
Partner
Company data provided by crunchbase