V2Soft ยท 1 month ago
IT Operations Support Specialist
Dearborn, MI
Full-time
Onsite
New Grad, Entry LevelV2Soft is a global leader in IT services and business solutions, delivering innovative technology solutions worldwide. The IT Operations Support Specialist role involves providing technical support to plant business customers, interfacing with IT and business owners, and assisting with incident resolution and support documentation.
DevOps
Responsibilities
Support a multi-shift operation in a manufacturing plant
Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant
Interface with Business IT and business owners to prioritize improvement efforts
Support Plant Floor Systems / PDO teams in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary
Focus on the integration / long term maintenance of applications and hardware
Assist team lead with managing assignments and workload
Develop, maintain, and share, accurate support documentation
Support of local network equipment in a Cisco based environment
Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem
Support of IIOT deployments and expansion efforts utilizing iOS and Android based equipment
Qualification
Required
Strong written and verbal communication skills
Ability to multi-task; managing multiple tasks
Work efficiently and effectively with diverse, cross functional teams under stressful circumstances
Ability to communicate effectively with business users and IT professionals including globally distributed teams
The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups, including globally distributed teams
Motivated self-starter
Identifying, investigating & solving problems without supervision
High School Diploma / GED
Support a multi-shift operation in a manufacturing plant
Must be able to work flexible hours in support a multi-shift operation
Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout the manufacturing plant
Interface with Business IT and business owners to prioritize improvement efforts
Support Plant Floor Systems / PDO teams in resolving incidents
Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary
Focus on the integration / long term maintenance of applications and hardware
Assist team lead with managing assignments and workload
Develop, maintain, and share, accurate support documentation
Support of local network equipment in a Cisco based environment
Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem
Support of IIOT deployments and expansion efforts utilizing iOS and Android based equipment
Preferred
Manufacturing experience
Experience with Server administration; Windows (2016+) or Linux
Familiar with Cisco routers and switches to include basic staging, troubleshooting and cable installation
Knowledge of Windows server and Windows Active Directory/ADFS
Experience with VM servers (Vsphere)
Experience with Android and/or iOS, iPhones, iPads
Experience with Mac OS
Experience with Office365
Experience with SharePoint
Experience with Office automation, Windows, PC's & Printers
Any plant floor automation experience is highly desired (Control systems, PLC's, etc.)
Company
V2Soft
V2Soft stands as a global leader in Information Technology Services and Business Solutions, headquartered in Michigan, USA, since its establishment in March 1998V2Soft is dedicated to pioneering innovative technology solutions, seamlessly integrating AI and Generative AI into their services to empower customers.
Founded in 1998
1001-5000 employees
H1B Sponsorship
V2Soft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (21)
2023 (8)
2022 (6)
2021 (7)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
KUMAR VISWANATHAN
Client Partner
Keith Powell
Client Partner Manager
Recent News
Company data provided by crunchbase